Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,164 Reviews)
Rating breakdown 2,164 reviews
5 Stars
1,474
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
510 out of
636)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Easy to set up awesome picture quality
on July 21, 2025
Posted by: Hdavis
[This review was collected as part of a promotion.] I love my new TV I can search the web or anything from my remote only thing is the remote is small and I keep hitting buttons I don't want to hit with my big fingers other than that great product easy to manage all my streaming services too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on July 21, 2025
Posted by: QueenB
[This review was collected as part of a promotion.] My samsung tv was an excellent purchase. I dont have a single bad thing to say about the experience as a whole. Great picture excellent audio and amazing choices and capabilities. Definitely recommend this TV for your home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV, great picture.
on July 21, 2025
Posted by: Pastorboomer
from Rio Rancho, New Mexico
I love this TV. We use it in our TV room. We have an 85-in Samsung in our family room but in our TV room we spend most of our time. The only thing I wish it had that it does not is the ability to use voice control from the TV remote control.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use for older people who aren't tech savvy
on July 21, 2025
Posted by: Laurie4666
[This review was collected as part of a promotion.] We went from a 55 inch LG to a 65 inch Samsung. One of the first things we noticed when we were done setting it up, was the tutorial on how to use the remote. That's a good feature for older people who aren't tech savvy. There's also a girl on the side in the settings telling you if you turned something on or off. The picture quality is really good. The sound quality is OK. We added a sound bar and speaker to the TV. We had it on our other TV, too.
One of the best features of the TV is the Samsung channels. There's a lot of variety and it's categorized, western, reality, movies, and many more.
This is a great TV for not a lot of money, compared to how much they used to cost for a 65 inch TV.
One of the best features of the TV is the Samsung channels. There's a lot of variety and it's categorized, western, reality, movies, and many more.
This is a great TV for not a lot of money, compared to how much they used to cost for a 65 inch TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice picture and sound. Could be smarter.
on July 21, 2025
Posted by: Katmeister
[This review was collected as part of a promotion.] I bought this TV because my vision and hearing is starting to get worse. This TV has quality picture and sound which is very helpful for me.
I do find navigation frustrating, with it being my first Samsung TV I expected a smoother experience. This TV has way too much going on in the background. When I turn the TV on I expect to see a simple menu allowing me to choose what app I intended to open when I sat down. This one is pure chaos of noise and choices.
When I turn on my PlayStation I expect the TV to recognize the PlayStation has been turned on and respond appropriately. This TV requires you to go to the game mode manually, it doesn't turn on and off with the PlayStation. But when the PlayStation is the last thing I've used when I turn on the TV it automatically goes to game mode and turns on the PS5, so I have to turn off the PlayStation manually and then switch to the home screen and out of game mode just to watch TV.
My previously owned Vizio understood when I turned on the TV I meant to watch TV. It understood when I turned on the PlayStation it knew I meant to use the PlayStation and went directly to it.
The Samsung remote, in their quest for simplicity, made a remote that is useless. The color dot button is not helpful. It could use a game mode button, menu, etc.
The physical user manual and the one on my TV isn't specific to my TV. It's very confusing.
It has good wifi connection.
Price was good.
I do find navigation frustrating, with it being my first Samsung TV I expected a smoother experience. This TV has way too much going on in the background. When I turn the TV on I expect to see a simple menu allowing me to choose what app I intended to open when I sat down. This one is pure chaos of noise and choices.
When I turn on my PlayStation I expect the TV to recognize the PlayStation has been turned on and respond appropriately. This TV requires you to go to the game mode manually, it doesn't turn on and off with the PlayStation. But when the PlayStation is the last thing I've used when I turn on the TV it automatically goes to game mode and turns on the PS5, so I have to turn off the PlayStation manually and then switch to the home screen and out of game mode just to watch TV.
My previously owned Vizio understood when I turned on the TV I meant to watch TV. It understood when I turned on the PlayStation it knew I meant to use the PlayStation and went directly to it.
The Samsung remote, in their quest for simplicity, made a remote that is useless. The color dot button is not helpful. It could use a game mode button, menu, etc.
The physical user manual and the one on my TV isn't specific to my TV. It's very confusing.
It has good wifi connection.
Price was good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on July 21, 2025
Posted by: Tang
It has an outstanding picture and sounds phenomenal
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
None
on July 21, 2025
Posted by: Tv sucks
Garbage don’t buy nothing but problems the remote is junk tv sucks
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 22, 2025
Tv sucks,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better understand and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better understand and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
The picture quality is great.
on July 22, 2025
Posted by: Analyhi
[This review was collected as part of a promotion.] I use my tv to watch my favorite shows. However, it keeps disconnecting from my account and the LG sound bar.
Value
4
Written by a customer while visiting Samsung US