Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,572 Reviews)
Rating breakdown 1,572 reviews
5 Stars
1,085
4 Stars
263
3 Stars
103
2 Stars
55
1 Star
66
82%of customers recommend this product.
(
315 out of
386)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great TV, great picture.
on July 21, 2025
Posted by: Pastorboomer
from Rio Rancho, New Mexico
I love this TV. We use it in our TV room. We have an 85-in Samsung in our family room but in our TV room we spend most of our time. The only thing I wish it had that it does not is the ability to use voice control from the TV remote control.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use for older people who aren't tech savvy
on July 21, 2025
Posted by: Laurie4666
[This review was collected as part of a promotion.] We went from a 55 inch LG to a 65 inch Samsung. One of the first things we noticed when we were done setting it up, was the tutorial on how to use the remote. That's a good feature for older people who aren't tech savvy. There's also a girl on the side in the settings telling you if you turned something on or off. The picture quality is really good. The sound quality is OK. We added a sound bar and speaker to the TV. We had it on our other TV, too.
One of the best features of the TV is the Samsung channels. There's a lot of variety and it's categorized, western, reality, movies, and many more.
This is a great TV for not a lot of money, compared to how much they used to cost for a 65 inch TV.
One of the best features of the TV is the Samsung channels. There's a lot of variety and it's categorized, western, reality, movies, and many more.
This is a great TV for not a lot of money, compared to how much they used to cost for a 65 inch TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice picture and sound. Could be smarter.
on July 21, 2025
Posted by: Katmeister
[This review was collected as part of a promotion.] I bought this TV because my vision and hearing is starting to get worse. This TV has quality picture and sound which is very helpful for me.
I do find navigation frustrating, with it being my first Samsung TV I expected a smoother experience. This TV has way too much going on in the background. When I turn the TV on I expect to see a simple menu allowing me to choose what app I intended to open when I sat down. This one is pure chaos of noise and choices.
When I turn on my PlayStation I expect the TV to recognize the PlayStation has been turned on and respond appropriately. This TV requires you to go to the game mode manually, it doesn't turn on and off with the PlayStation. But when the PlayStation is the last thing I've used when I turn on the TV it automatically goes to game mode and turns on the PS5, so I have to turn off the PlayStation manually and then switch to the home screen and out of game mode just to watch TV.
My previously owned Vizio understood when I turned on the TV I meant to watch TV. It understood when I turned on the PlayStation it knew I meant to use the PlayStation and went directly to it.
The Samsung remote, in their quest for simplicity, made a remote that is useless. The color dot button is not helpful. It could use a game mode button, menu, etc.
The physical user manual and the one on my TV isn't specific to my TV. It's very confusing.
It has good wifi connection.
Price was good.
I do find navigation frustrating, with it being my first Samsung TV I expected a smoother experience. This TV has way too much going on in the background. When I turn the TV on I expect to see a simple menu allowing me to choose what app I intended to open when I sat down. This one is pure chaos of noise and choices.
When I turn on my PlayStation I expect the TV to recognize the PlayStation has been turned on and respond appropriately. This TV requires you to go to the game mode manually, it doesn't turn on and off with the PlayStation. But when the PlayStation is the last thing I've used when I turn on the TV it automatically goes to game mode and turns on the PS5, so I have to turn off the PlayStation manually and then switch to the home screen and out of game mode just to watch TV.
My previously owned Vizio understood when I turned on the TV I meant to watch TV. It understood when I turned on the PlayStation it knew I meant to use the PlayStation and went directly to it.
The Samsung remote, in their quest for simplicity, made a remote that is useless. The color dot button is not helpful. It could use a game mode button, menu, etc.
The physical user manual and the one on my TV isn't specific to my TV. It's very confusing.
It has good wifi connection.
Price was good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on July 21, 2025
Posted by: Tang
It has an outstanding picture and sounds phenomenal
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US