Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,571 Reviews)
Rating breakdown 1,571 reviews
5 Stars
1,084
4 Stars
263
3 Stars
103
2 Stars
55
1 Star
66
82%of customers recommend this product.
(
314 out of
385)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
excellent picture
on July 20, 2025
Posted by: goatofgoats
[This review was collected as part of a promotion.] the best tv i have ever owned my entire life, the picture quality is magnificent it automatically connects to the Samsung surround sound system, im really impressed with this tv, if you're thinking about buying this, DO IT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 20, 2025
Posted by: Edfrem
from Crown point
It’s a wonderful tv and it shows images perfectly to my eyes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 20, 2025
Posted by: Brenda
[This review was collected as part of a promotion.] I absolutely love this Samsung tv love the set up and it has a lot of free features as well. I like the fact that I can do just about everything on my tv that I do on my laptop and my phone I’ll never buy another brand after having this one!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Picture, Sleek Design, and Smart Feature
on July 20, 2025
Posted by: Jenden1
[This review was collected as part of a promotion.] I’m extremely happy with my Samsung TV! The picture quality is stunning — vibrant colors, deep blacks, and crisp detail whether I’m watching movies, sports, or playing games. The 4K resolution really brings everything to life.
Setup was simple, and the Smart Hub interface is intuitive and fast. It easily connects to all my streaming apps like Netflix, Disney+, and YouTube. I also love the sleek, modern design — it looks great mounted on the wall or standing on a console.
The sound quality is surprisingly good for a flat-screen, though I paired it with a soundbar for an even more immersive experience.
Overall, this TV delivers top-tier performance and smart features at a great value. Highly recommend for anyone looking to upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor
on July 20, 2025
Posted by: Osborne
I returned this tv after 1 week. The sound was terrible
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 21, 2025
Osborne,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall!
on July 21, 2025
Posted by: SpaceCowgirlSag
from Corpus Christi, TX
It’s a really good tv, I love the different apps I can watch on it. The picture is great but not the best. I wish I didn’t have to keep changing the picture settings but I guess the different shows/movies and such are all different when they record them. Only really bad thing is the remote, the back of the batteries keeps falling off and it doesn’t stay secure. And it would be nice to have the rolling remote like with the LG, and it moves around like the Wii on the screen just so there won’t be so many buttons betting pressed when searching for things.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to set up awesome picture quality
on July 21, 2025
Posted by: Hdavis
[This review was collected as part of a promotion.] I love my new TV I can search the web or anything from my remote only thing is the remote is small and I keep hitting buttons I don't want to hit with my big fingers other than that great product easy to manage all my streaming services too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on July 21, 2025
Posted by: QueenB
[This review was collected as part of a promotion.] My samsung tv was an excellent purchase. I dont have a single bad thing to say about the experience as a whole. Great picture excellent audio and amazing choices and capabilities. Definitely recommend this TV for your home.
Value
5
Written by a customer while visiting Samsung US