Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,572 Reviews)
Rating breakdown 1,572 reviews
5 Stars
1,085
4 Stars
263
3 Stars
103
2 Stars
55
1 Star
66
82%of customers recommend this product.
(
315 out of
386)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I enjoy my tv it has a very good picture I have tw
on July 20, 2025
Posted by: Bedoggy
[This review was collected as part of a promotion.] Streaming and gaming because it show a very good picture I have two samsung tv a 65and a 43
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv connect to the internet.And all reservices
on July 20, 2025
Posted by: Slim2000
[This review was collected as part of a promotion.] I connected.
All of my streaming services to the television including music streaming and and the new one Samsung TV streaming, it's awesome.
All of my streaming services to the television including music streaming and and the new one Samsung TV streaming, it's awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best We Ever Had!!!
on July 20, 2025
Posted by: Arleneand
Love, love, love the TV. Picture is sharp and clear. Responsive to remote with no lag time. Couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So fresh and so clean !
on July 20, 2025
Posted by: RealMcCoy978
[This review was collected as part of a promotion.] I love this tv and its a been awesome watching everything on it . The way the menu is set up and its ease of use and navigation have been a great and have had no issues since purchasing it . The speakers and sound are great and very clear and sound perfect . I really like the ability to watch tv channels .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on July 20, 2025
Posted by: Lisa
I will never buy another Samsung television 6 months problem after problem
Response from Samsung USBy Samsung Brand Ambassador, July 21, 2025
Lisa,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Clear skies
on July 20, 2025
Posted by: MistyB
from Milwaukee Wisconsin
I love watching this clear picture it’s like being at the theatre and the sound is amazing even though it took me a few days to figure out how to turn up the volume. The remote control is so cool. Money well spent
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not for me
on July 20, 2025
Posted by: Lowtide3091
This is the first Samsung product I didn't like took it back
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 21, 2025
Lowtide3091,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Picture shows good but there was a defect on the
on July 20, 2025
Posted by: Lilboo
[This review was collected as part of a promotion.] Picture shows good but there was volume isn’t up to par and there is a defect in the bottom of my screen
Value
4
Written by a customer while visiting Samsung US