Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Remote
on March 5, 2025
Posted by: None
Had it a month and the remote control only works the volume now
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
None,
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
If you have not already done so, please try replacing the remote's batteries. To open the remote, flip the remote over, press down firmly, and slide the back cover down in the direction of the indicators. Sliding the backside on the remove toward the indicators will expose a small gap on the front side of the remote. The exposed gap allows for easy gripping of the back cover so that the back cover can be removed.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
If you have not already done so, please try replacing the remote's batteries. To open the remote, flip the remote over, press down firmly, and slide the back cover down in the direction of the indicators. Sliding the backside on the remove toward the indicators will expose a small gap on the front side of the remote. The exposed gap allows for easy gripping of the back cover so that the back cover can be removed.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV
on March 5, 2025
Posted by: Melissa
The best tv I’ve had! Love all the features! Amazing!
Written by a customer while visiting Samsung US
Customer Rating
2
Somewhat Lacking
on March 5, 2025
Posted by: B Bo
I bought this a month ago and am somewhat disappointed. I wanted it for a computer monitor and it would not hold the cast and took 30 to 40 minutes to connect.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
B Bo,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
We'd love to help you troubleshoot this issue! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
55 inch junk
on March 5, 2025
Posted by: Pat R
from CA
Unit went totally out after 4 months of use. 55 inch.
The unit that this junk replaced was also a 55 inch Samsung. It still works but was growing a stripe across the field of view. Out of warranty so will have to junk it, too.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Pat R,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
OPTICAL PLUG IN
on March 5, 2025
Posted by: Debbie
Love the TV, Unhappy there is not a Opical plug in for my hearing aids
Written by a customer while visiting Samsung US
Customer Rating
5
Great new TV
on March 5, 2025
Posted by: Shogun
from Wichita, Kansas
Needed a tv for a bedroom and was happy with the big Samsung in the living room. I really liked this on. The set up was easier than the last one and I loved the way it worked
This one was on sale.
This one was on sale.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
4K Samsung is great.
on March 5, 2025
Posted by: Judy
I didn't know what a difference 4K could be. It is very clear and clean picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Great usability
on March 5, 2025
Posted by: The Kings kid
I am really well pleased with my Smsung TV! Samsung I use your phones and now I'll continue to buy your electronics!
Written by a customer while visiting Samsung US