Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Too dark Car see the screen half the time
on July 20, 2025
Posted by: Pedazo
Too dark can’t see almost anything during the day it’s awful
Response from Samsung USBy Samsung Brand Ambassador, July 21, 2025
Pedazo,
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This tv has excellent coloring
on July 20, 2025
Posted by: Moviebuff
[This review was collected as part of a promotion.] We watch movies TV shows and YouTube videos would highly recommend this Tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow operating systems
on July 20, 2025
Posted by: Ckamph
[This review was collected as part of a promotion.] I own 4 Samsung TV’s , 85’’ picture frame
65’’ qled to basic 55 ‘’ all of my TV’s run extremely slow when trying to navigate with the remote. So slow it is aggravating and wish I had bought another brand. I’ve replaced batteries, bought new remotes and did all the software updates. I’m very dissatisfied!
65’’ qled to basic 55 ‘’ all of my TV’s run extremely slow when trying to navigate with the remote. So slow it is aggravating and wish I had bought another brand. I’ve replaced batteries, bought new remotes and did all the software updates. I’m very dissatisfied!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 21, 2025
Ckamph,
We appreciate your feedback on the response time. I see that you've already tried updating your TV. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback on the response time. I see that you've already tried updating your TV. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features I get to discover as I use it
on July 20, 2025
Posted by: Denice
[This review was collected as part of a promotion.] It's being a pleasure using the Samsung TV not just regular apps but browsing as well and the gaming quality is great. Loving it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on July 20, 2025
Posted by: HotinAZ
[This review was collected as part of a promotion.] We use it in our master bedroom. It's the perfect size and is not a heavy unit. The only issue, I notice is it's slow to connect to wifi.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As advertised
on July 20, 2025
Posted by: TnT4J
from York pa
Samsung owner since 2008. Wouldn't buy any other brand.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, Amazing and Amazing!
on July 20, 2025
Posted by: Jovarias05
[This review was collected as part of a promotion.] So my family and I use this television for multiple applications and are very happy with the 4k quality from this TV! We use it on our PS5, Fire stick and straight from the tvs on board software. The streaming speed directly to our TV is blazing fast! Netflix, Hulu, disney+ all steamed with ease! Will definitely purchase another in the near future!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on July 20, 2025
Posted by: AvosandSpam
[This review was collected as part of a promotion.] The quality of the picture on this tv is amazing. I love how user friendly it is. Set up was quick and easy. Overall, we feel like we got a great product for what we paid.
Value
5
Written by a customer while visiting Samsung US