Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
samsung tv is not good-remote goofy
on March 5, 2025
Posted by: donna
from LARGO,FL.
this was my first samsung purchase (tv) never again. to hard setting up and very poor help from your company so disappointed . remote is horrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
donna,
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
wouldn't buy again
on March 5, 2025
Posted by: mommakass
I got this for Christmas and honestly it is not that user friendly, the picture is great and clear but I would not purchase it again
Response from Samsung USBy Samsung Brand Ambassador, March 10, 2025
mommakass,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Review of Samsung
on March 5, 2025
Posted by: Teesa
We got the tv in November to replace one that crashed, it’s taken some time to get used to it as it’s different from the other one we have.
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new TV
on March 5, 2025
Posted by: Ulala
I bought my second Samsung TV a few weeks back and I love it..... It was a replacement for my bedroom TV and I should have done it sooner.... excellent colors and sound quality...not to mention easy access to a ton of channels with excellent shows.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Remote Poor Quality:
on March 5, 2025
Posted by: CEEK
Bought this TV almost 3 weeks ago. It's a good TV. Easy to navigate. My issue is with the 'Cheap' Remote which has no Voice Control like other TVs.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture...but...
on March 5, 2025
Posted by: Android
from Puyallup, WA
I am impressed with the picture quality, but have had issues with my cable box intermittently not being recognized by the television. I did a complete reset after contacting Samsung support, and it seemed to resolve the issue, but then happened once again on turning on the set and getting a 'No Signal' message in the 'Comcast, last viewing' display. Checking for HDMI 1 connection was found okay. Turning on/off television resolved issue, but unsure again each time I turn on set if my cable will come through.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking features
on March 5, 2025
Posted by: Nunya Biz
I received this TV as a Christmas gift. It looks fine, but the internal speaker system is awful. This unit only has two HDMI inputs and a USB. I like listening to my TV through my stereo system. I had to buy a BlueTooth adaptor to plug into my stereo. The audio and video are so far off that I'm force to listen to the internal speakers. I would not have purchased this TV, but it was a gift. I'll deal with it.
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
Nunya Biz,
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To address the audio delay, you may want to try the Audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through.
You can also purchase an HDMI to Optical Converter to pair your stereo system directly to the TV via cable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your thoughts regarding the DU6900 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To address the audio delay, you may want to try the Audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through.
You can also purchase an HDMI to Optical Converter to pair your stereo system directly to the TV via cable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear reception
on March 5, 2025
Posted by: Clink
Very good pictureand sound Easy set up Compares favorably with more expensive models
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US