Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great TV!
on July 5, 2025
Posted by: NateMFJ
from San Antonio,TX
TV has been great! Vivant colors and fast processing. Not very anti-glare as said but works pretty well in a lighted room
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wifi connection issues
on July 6, 2025
Posted by: anmpuls
Loses wifi connection often during viewing. Have to go through the connection setup every time it's turned on.
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
anmpuls,
Thank you for sharing your experience with Wi-Fi connectivity on your DU6900 TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with Wi-Fi connectivity on your DU6900 TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best Investment
on July 6, 2025
Posted by: Solitude365
from Clementon, NJ
Got 2 for the price of one. Love the Samsung TV App. I get a lot of channels for nothing. My adult children love coming over and watching channels exclusive to Samsung. I brought my daughter one for her bedroom becaue she loves watching SM Entertainment kpop groups, her favorite. She's looking for one for her living room. My grands like playing in the gaming hub. I use Samsung Fitness mostly.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote
on July 6, 2025
Posted by: Fun box
Tv is great the remote is not stoped working about 3 weeks after purchase
Written by a customer while visiting Samsung US
Customer Rating
5
This product has nice features.
on July 6, 2025
Posted by: Binkie
[This review was collected as part of a promotion.] I am retired and the features this tv offers are great : streaming movies, playing games watching just TV only thing missing is a recording feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality
on July 6, 2025
Posted by: Fishing 304
Good price and very good pictures many features for price!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect tv
on July 6, 2025
Posted by: Huntee
[This review was collected as part of a promotion.] We use the tv for everything. Good to watch antenna tv, cable, use a firestick, movies, video games. It's got a decent sound and excellent picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it.
on July 6, 2025
Posted by: Carol
Don’t buy a Samsung TV. They restrict other streaming services.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
Carol,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US