Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4 out of 5
4.4
(1,522 Reviews)
Open Ratings Snapshot
Rating breakdown 1,522 reviews
5 Stars
1,045
4 Stars
258
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product. 
(
308 out of 378
)
Best Buy Privacy Policy
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5 out of 5
5
great, and easy to operate.
on July 7, 2025
Posted by: bes bes
every thing is beautiful, but you need a hanger to the wall.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellecnt Quality
on July 7, 2025
Posted by: AGbeet
[This review was collected as part of a promotion.] This TV offers everything I need! With the wifi compatibility, I am able to seamlessly connect all of my Samsung devices directly to the TV. I can start a project on my laptop and cast to the TV to use as an additional screen. I can send my phone to the screen to share videos with the family. The picture and sound are excellent.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This product could use some software upgrades.
on July 7, 2025
Posted by: Fredisdead
[This review was collected as part of a promotion.] I use my TV for streaming and gaming with my computer and playstation. My main issue with this TV is it does not play well with some steaming service controls, for instance Paramount plus often gets stuck in Live TV mode and the is no way to back out, even leaving the app and coming back it sticks there till the TV powered off. It came with very little in the way of instructions for operation. Also fast forward is real glitchy and hard to use. Also it doesnt play nice or consistent with add on speakers.
Value
3 out of 5
3
Response from Samsung USBy Samsung Brand AmbassadorJuly 8, 2025
Fredisdead,

We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with streaming apps.

First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.

Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.

I also recommend ensuring the apps are up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the desired app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.

Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on the desired app and then select “Reinstall.”

I hope these tips help resolve your concerns. If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product for a great price
on July 8, 2025
Posted by: Rich559
[This review was collected as part of a promotion.] This product hands down is one of the best. I enjoy the interaction that you can have with smartthings has integrated into it's your lifestyle.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GOOD QUALITY AND PICTURE.
on July 8, 2025
Posted by: AL REAL
TV WORKS GREAT AT A GOOD PRICE. IT HAS GOODS COLOR.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Only one small issue
on July 8, 2025
Posted by: Jessiep787
[This review was collected as part of a promotion.] Love the TV. Beautiful picture. Great features. Easy to use. Only issue I had was with the sound. It sounded a little muffled.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product.
on July 9, 2025
Posted by: JustFellOffTheTruck
[This review was collected as part of a promotion.] We really love this tv. It has so many great features. We are still learning how to use it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely love it!!
on July 9, 2025
Posted by: Mommaof2
[This review was collected as part of a promotion.] The picture on this is phenomenal and absolutely love watching movies on it!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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