Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,463 Reviews)
Rating breakdown 1,463 reviews
5 Stars
1,007
4 Stars
247
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
one wish
on November 5, 2024
Posted by: kim s
love it, but wish it had more ports in the back for external surround sound and gaming products.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing 4K Quality
on November 5, 2024
Posted by: KGReviewed
[This review was collected as part of a promotion.] I use this TV for light family gaming and tonnes of streaming and we love it. The interface is not our favorite but the picture quality in AMAZING. We love the quick adjustments to put darker settings for night time (it gets nice and dim) but we are generally watching in full sun and this thing keeps up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING tv
on November 5, 2024
Posted by: Conik4289
[This review was collected as part of a promotion.] One of the best tvs out thier right know. The uhd is so amazing the color is life like and the sound of the tv it self is loud and clear. The image is amazing and beautiful. I wish I could get one of these for every room!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great pictures and sounds
on November 6, 2024
Posted by: Love2Spend
[This review was collected as part of a promotion.] It's amazing how fast it is when I'm streaming from my phone to the TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good quality product
on November 6, 2024
Posted by: Shahid
Overall good quality product but sometimes Amazon prime videos & YouTube videos are not loading. I don't understand such issue.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Shahid,
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on November 7, 2024
Posted by: Paxilirok
[This review was collected as part of a promotion.] I use my samsung tv for gaming and streaming movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great entry level tv
on November 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] We have been using this tv for the past few years and have been very happy with it. Picture quality is excellent and we have zero issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super impressed
on November 7, 2024
Posted by: Breezy
[This review was collected as part of a promotion.] It was super compatible with all of my devices. Made life simpler.
Value
4
Written by a customer while visiting Samsung US