Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Complexity is the one word to describe this TV
on July 5, 2025
Posted by: RyanfromIowa
from Iowa
Horribly complicated user interface. It seems to force one to the Samsung channels instead of antenna channels. Great picture and sound. Seamless interaction with surround sound system.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
4
Response from Samsung USBy Samsung Brand Ambassador, July 7, 2025
RyanfromIowa,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good tv
on July 5, 2025
Posted by: Bitt
Very upset they took Tik Tok off of the tv y did they do that
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great price
on July 5, 2025
Posted by: Mario24
[This review was collected as part of a promotion.] The picture is amazing. I love that it seamlessly connects with my Samsung phone. That is one of the biggest things that I truly enjoy about this TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture and overall quality
on July 5, 2025
Posted by: LoveASamsung
[This review was collected as part of a promotion.] I use my Samsung TV for just about everything from streaming to casting. The seamless connection between Samsung products allows me to work on my laptop and use my tv as an additional monitor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture quality
on July 5, 2025
Posted by: Berto25
[This review was collected as part of a promotion.] Excellent for large rooms. Sound bar is recommended to enhance to quality of the Sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
STOP
on July 5, 2025
Posted by: Ms annoyed
I purchased this tv over one year ago, it works ok, STOP sending me review request.
Written by a customer while visiting Samsung US
Customer Rating
4
Remote
on July 5, 2025
Posted by: Hank
Can't find a help to figure out the buttons usjust below power button.
Written by a customer while visiting Samsung US
Customer Rating
5
TV is great!
on July 5, 2025
Posted by: CommanderTlin
[This review was collected as part of a promotion.] TV works great! Pictures is great! Sound is very good!
Value
5
Written by a customer while visiting Samsung US