Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,488 Reviews)
Rating breakdown 1,488 reviews
5 Stars
1,020
4 Stars
253
3 Stars
101
2 Stars
53
1 Star
61
82%of customers recommend this product.
(
302 out of
370)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Awful remote control.
on July 5, 2025
Posted by: sandy
from Tennessee
I hate the remote control. You can't just punch in the channel you want because there are no numbers on the remote control.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Ty
on July 5, 2025
Posted by: Moose334
[This review was collected as part of a promotion.] We love the tv it help my wife see pictures better. There is a couple things we need to say the remote control has problems hard to turn the volume up and down because of the remote doesn’t connect with the tv very well and there is no voice control to the remote. Overall it was a great experience for us
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal UHD, Better Than Expected
on July 5, 2025
Posted by: BobbyG
I bought this TV because of its reviews and price. I must say I was pleasantly surprised about how much I liked the TV. Colors were bright and the picture was clear. Truly showing the benefits of 4K.
I read the user guide and set up of my TV went smoothly.
I have bought Samsung QLED models previously and still
wish to buy one when situations arise. This is why I wrote this review. In many ways this Crystal UHD performed as well as my QLED.
wish to buy one when situations arise. This is why I wrote this review. In many ways this Crystal UHD performed as well as my QLED.
I highly recommend this TV if you are interested in quality at a great price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Speakers are not the best
on July 5, 2025
Posted by: Ffortune
Pictures OK comparative to the same price value of both TVs. The volume is absolutely terrible. You have to turn to the max to hear some channels.
Written by a customer while visiting Samsung US
Customer Rating
3
SOUND SYSTEMS
on July 5, 2025
Posted by: Bodie
Since its installation, I have had problems with the sound. It makes a popping noise when CHANGING THE CHANNELS, NOT EVEN USING THE SOUND BUTTON. I have called 3 times to report the problem and each time I was told the same thing. Unplug the TV from the wall, leave off and then restart, that should clear the problem, does not. Last time I had to go through a factory reset, lost all my passwords for features on the TV and had to reset everything. The TV still makes a popping sound when changing the channels. Not only that there is not a feature on the TV to have stereo sound or theatrer sound, very inadequate for the sound system. There are some stations I have to cut the sound up to 47-50 in order to hear it.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 5, 2025
Posted by: Love Samsung
The Samsung TV is a 65 inch. It's has some amazing features. It's easy to install and use It's features. Highly recommend to purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 5, 2025
Posted by: BigDaddy
Great product, vivid image and easy setup at a very competitive price. Thoroughly enjoying this TV and its seamless operation.
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use, sound is good and I love the features
on July 5, 2025
Posted by: Joni
Easy to use, sound is good and I love the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US