Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,460 Reviews)
Rating breakdown 1,460 reviews
5 Stars
1,005
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Nice picture
on June 21, 2025
Posted by: Bdubyouu
[This review was collected as part of a promotion.] Always choose Samsung for our families TVs. We currently have 4 Samsung tv’s out of 5 TVs in our home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best picture for the money ever, clear crisp.
on June 21, 2025
Posted by: mrc123
[This review was collected as part of a promotion.] Use our tv for gaming, streaming and regular tv also, very easy to connect with multiple devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote Model Fail
on June 21, 2025
Posted by: Christina
from Texas
I have been purchasing Samsung TV brands since I purchased my first home back in the early 2000’s and have always been please with you products, I enjoy my Samsung TV, the only issue is the remote I hate that volume button it’s very hard on the fingers especially if you suffer with hand and finger joint pain. Otherwise all is great with my Samsung TV
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this tv
on June 21, 2025
Posted by: MsKeish68
[This review was collected as part of a promotion.] The picture is clear. It has so many options like I can access the web on it. The sound is crisp and clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing picture, great quality.
on June 22, 2025
Posted by: Lenn227
[This review was collected as part of a promotion.] Amazing picture lots of extras and the price couldn't be better...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has every feature you would ever want
on June 22, 2025
Posted by: Jbudd65
[This review was collected as part of a promotion.] This TV has immediate mirroring with your Samsung phone, my Galaxy S23 FE, without the need for wifi. With wifi you get an expansive array of options that include Samsung TV. Unbelievable amount of stations and shows for everyone. Gaming is brought to the forefront without the need of the console. Play with or without. This TV has it all. I can't believe there is a more complete TV on the market. A must buy!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great picture.
on June 22, 2025
Posted by: Ranger
[This review was collected as part of a promotion.] This TV is great for watching sports especially Hockey!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT purchase this TV
on June 22, 2025
Posted by: HazelEyes8889
[This review was collected as part of a promotion.] I received my TV for Christmas from my fiancé. It was installed by a professional in January, and here it is in June and there's already a line in the pixels from the top to the bottom of the screen! There is no damage that i can find or see. It was working perfectly until a few days ago. Then in February my fiancé passed away and i can not find the receipt. I can not do ANYTHING about this!! I am so extremely disappointed, frustrated and hurt. I can't watch TV without a big line right in my view, it's terrible!! I have everything Samsung in my house, but I guess that's going to change!!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, June 23, 2025
HazelEyes8889,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US