Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,682 Reviews)
Rating breakdown 1,682 reviews
5 Stars
1,159
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great picture
on June 20, 2025
Posted by: J John
from Atlanta, Ga
Excellent picture quality. I would give 5 stars but I had to purchase a better remote that has voice control. Also the set could use more than the two hdmi ports.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV
on June 20, 2025
Posted by: Winforme
[This review was collected as part of a promotion.] For the price of this Samsung TV, I was very impressed. I have always tried to purchase televisions on a budget. The graphics on this TV are significantly better than those on the other ones I have. I noticeably see a difference in the picture compared to my Vizio and Pioneer. The interface is easy to use, and Alexa compatibility is a big plus for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung UHD TV
on June 20, 2025
Posted by: Samsungjunkie518
[This review was collected as part of a promotion.] My Samsung TV is the best television Ive I've ever had! You can switch from app to app very easily and Samsung live TV is awesome. Im able to watch my favorite news stations connected to my wifi without having to have a subscription which is completely awesome. You can also connect to Samsung health and have great at home exercise videos which really helped me after my hip surgery. This TV has so many options I can't begin to explain how happy I am with it. The options are limitless once you learn how to navigate it. I wasn't used to having so many options which kinda was overwhelming at first. Thank you Samsung! Great TV at a great price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lags
on June 20, 2025
Posted by: Cat72
Lags & difficult stream tv. Not internet issue, it’s a buffering issue.
Don’t buy
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, June 23, 2025
Cat72,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on June 21, 2025
Posted by: Bdubyouu
[This review was collected as part of a promotion.] Always choose Samsung for our families TVs. We currently have 4 Samsung tv’s out of 5 TVs in our home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best picture for the money ever, clear crisp.
on June 21, 2025
Posted by: mrc123
[This review was collected as part of a promotion.] Use our tv for gaming, streaming and regular tv also, very easy to connect with multiple devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remote Model Fail
on June 21, 2025
Posted by: Christina
from Texas
I have been purchasing Samsung TV brands since I purchased my first home back in the early 2000’s and have always been please with you products, I enjoy my Samsung TV, the only issue is the remote I hate that volume button it’s very hard on the fingers especially if you suffer with hand and finger joint pain. Otherwise all is great with my Samsung TV
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this tv
on June 21, 2025
Posted by: MsKeish68
[This review was collected as part of a promotion.] The picture is clear. It has so many options like I can access the web on it. The sound is crisp and clear.
Value
5
Written by a customer while visiting Samsung US