Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,460 Reviews)
Rating breakdown 1,460 reviews
5 Stars
1,005
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
The TV is Smarter than I am
on June 20, 2025
Posted by: Barry W
Best TV that I’ve owned 👍🏾👍🏾. What else can I say best TV 📺 that I’ve owned
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic TV
on June 20, 2025
Posted by: BabyGirl29
from San Diego,CA
FANTASTIC TV I'VE EVER BOUGHT!!! I WILL NOT EVER BUY ANOTHER BRAND OF TV. I WILL ONLY BUY SAMSUNG TV'S, AND ANYTHING WITH SAMSUNG NAME.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 20, 2025
Posted by: Bedroom
from Kansas
Great tv. I love the free tv. All my favorite channels are on the tv. Thanks Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 20, 2025
Posted by: Movie addict
Great TV the picture is awesome! There are features I haven't figured out completely yet that's just because I am technically challenged. There are a ton of channels you get with the TV also from movies, true crime, sports, Alfred Hitchcock, classic horror movies, etc...
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on June 20, 2025
Posted by: J John
from Atlanta, Ga
Excellent picture quality. I would give 5 stars but I had to purchase a better remote that has voice control. Also the set could use more than the two hdmi ports.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV
on June 20, 2025
Posted by: Winforme
[This review was collected as part of a promotion.] For the price of this Samsung TV, I was very impressed. I have always tried to purchase televisions on a budget. The graphics on this TV are significantly better than those on the other ones I have. I noticeably see a difference in the picture compared to my Vizio and Pioneer. The interface is easy to use, and Alexa compatibility is a big plus for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung UHD TV
on June 20, 2025
Posted by: Samsungjunkie518
[This review was collected as part of a promotion.] My Samsung TV is the best television Ive I've ever had! You can switch from app to app very easily and Samsung live TV is awesome. Im able to watch my favorite news stations connected to my wifi without having to have a subscription which is completely awesome. You can also connect to Samsung health and have great at home exercise videos which really helped me after my hip surgery. This TV has so many options I can't begin to explain how happy I am with it. The options are limitless once you learn how to navigate it. I wasn't used to having so many options which kinda was overwhelming at first. Thank you Samsung! Great TV at a great price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lags
on June 20, 2025
Posted by: Cat72
Lags & difficult stream tv. Not internet issue, it’s a buffering issue.
Don’t buy
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, June 23, 2025
Cat72,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US