Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great tv small issue
on January 20, 2026
Posted by: PSmith
from San Antonio, Texas
I've had the TV for almost a year and I really like it but there's a popping noise when powering on. Otherwise great TV.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity issues
on January 20, 2026
Posted by: Courtnie
I love the display, but sound isn’t very loud, and I have to unplug the tv everytime I use it just to get apps like prime video to work…had the tv less than a year. Other than that it’s a great tv
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, January 21, 2026
Courtnie,
We appreciate your feedback. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on January 20, 2026
Posted by: Tana26
from Morehead, KY
The picture is great and it's easy to navigate. Love it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 20, 2026
Posted by: Super Dupa
I Love it, The picture quality is so Chrystal clear
Written by a customer while visiting Samsung US
Customer Rating
5
great featues
on January 20, 2026
Posted by: md6369md
from ST. Paul Va.
Bought 65" Class Crystal UHD DU6900 on sale cheaper than my 50 inch. The sound is good not great. Paired with a surround sound with center channel, the sound is awesome. The picture is fantastic especially in 4k. the remote is great and easy to use. The refresh rate is great. the loaded apps are great and easy to set up. It was easy for me to connect to my phone, tablet, computer, head set, sound bar surround system, and ps5. Best tv i have owned so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on January 20, 2026
Posted by: Sweetie
I love the TV. The picture is awesome. Set up was easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on January 20, 2026
Posted by: Derrian
Pretty nice TV greatest display fast connectivity honestly I'll be sticking with Samsung for quite a while
Written by a customer while visiting Samsung US
Customer Rating
4
Would be better as a regular tv
on January 20, 2026
Posted by: ReelinHoss
from Indianapolis, IN
The picture looks great. I wish it weren't a smart tv. I'd rather plug my own device in for that function, so that's what I've done. I use a Roku for the cleaner UI and the ability to easily replace it if it slows down. The tv remote also leaves a lot to be desired. Just give me an input button. I don't want to have to click multiple things or go "home" to select between an HDMI input.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US