Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great Picture
on October 22, 2024
Posted by: Shopper008
[This review was collected as part of a promotion.] I used this tv for years in the military until it was broken by military movers. I immediately bought a new one once the insurance came through. Never had an issue with quality or sound the entire time I owned it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on October 23, 2024
Posted by: JC23
from Las vegas NV
I bought 2 of the samsung 50 inch crystal uhd du6900 televisions and I have to say I am disappointed in them. The picture quality isn't what I expect from a samsung television. When watching football or even basketball games the picture is fine when the camera is up. Close but when the camera pans out the picture gets almost a slight fuzzy look or something it's hard to describe but it makes it unpleasant to watch. I really like samsung televisions but this particular model has been a disappointment for me. I have tried adjusting the sharpness,color, brightness ect and it hasn't helped much.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, October 24, 2024
Hi JC23,
Thank you for sharing your thoughts on the picture quality of your DU6900 TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
In addition to fine-tuning your TV's Expert Picture Settings, you can also select the Picture Mode that provides the best viewing experience. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your DU6900 TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
In addition to fine-tuning your TV's Expert Picture Settings, you can also select the Picture Mode that provides the best viewing experience. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
SMART and INCLUSIVE TV
on October 24, 2024
Posted by: WhoDat42
[This review was collected as part of a promotion.] For starters, I wake up every morning and press the Samsung TV button that takes me to my local channels. My loft removed cable recently, so it's great to just have my news in the morning on one-click, as quick and easy as needed for before my morning coffee.
I work remotely, so I love the screensaver/energy mode that I constantly see come up when I'm not actively using my TV.
For shows and movies, you can download any of the streaming apps and have them set with the click of a button AND you can even use the browser to search for any clarifying questions.
I work remotely, so I love the screensaver/energy mode that I constantly see come up when I'm not actively using my TV.
For shows and movies, you can download any of the streaming apps and have them set with the click of a button AND you can even use the browser to search for any clarifying questions.
One of my ABSOLUTE favorite features is the gaming console connections. It automatically recognizes and saves my PlayStation 4 and I even have my Switch saved as well for quickly switching over consoles after/during game play. I prefer using this TV which is much smaller than my projector, but that is due to the graphics! Skyrim and Pokemon really come to life.
My only downside, is that I didn' t go for the bigger size!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Totally amazing
on October 24, 2024
Posted by: CaVilla
[This review was collected as part of a promotion.] This is the type of TV you wanna get i love the way the software word and the quality of the image is just incredibly clean
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features
on October 24, 2024
Posted by: Loveit
[This review was collected as part of a promotion.] The features are clear sound is awesome awesome. The size was exactly what it says. I would recommend this TV to anyone. It’s perfect for when you’re watching a football game if you’re watching a concert or even a movie it sounds like you’re actually there.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Feature , screen and sound quality is best.
on October 24, 2024
Posted by: Percy12
[This review was collected as part of a promotion.] Very good experience on gaming , streaming, sport watching. Good quality of sound and screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv & Samsung sround sound
on October 25, 2024
Posted by: 3934RazerWells
[This review was collected as part of a promotion.] It’s a great Tv even better with surround sound by Samsung. It’s not my first Samsung TV I also have a plasma Samsung TV and it a great product two. You could not ask for a better product then a SAMSUNG. What else can I say GREAT PRODUCT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Converted me from Vizio to Samsung
on October 25, 2024
Posted by: MzBrat06
[This review was collected as part of a promotion.] We use to be a Vizio household but gave since changed to Samsung.
The clarity and selection of apps as well as the free TV option is what really won us over. Recommend Samsung to others over Vizio.
The clarity and selection of apps as well as the free TV option is what really won us over. Recommend Samsung to others over Vizio.
Value
4
Written by a customer while visiting Samsung US