Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Awesome Graphics
on November 12, 2024
Posted by: Beccaboo
[This review was collected as part of a promotion.] Streaming karaoke games i love my TV!!! The graphics are fantastic!!! It's a beautiful thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
would buy again
on November 13, 2024
Posted by: LQjohnmac
color is wonderful ... some parts of picture seem blurry but im sure i can fix that, otherwise love the TV
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on November 14, 2024
Posted by: Miss Meliss
from San Jose, CA
I may have been expecting too much with the UHD and Crystal. From an angle it is washed out and the colors are not as vibrant. We have tried adjusting it but stll not happy with the picture.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
5
Response from Samsung USBy Samsung Brand Ambassador, November 15, 2024
Miss Meliss,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Product delivered. Great value.
on November 16, 2024
Posted by: BrunoR
[This review was collected as part of a promotion.] We about the 75 inch for our living room
And we're not let down at how it performs. I use it to play video games and they look great, movies and all streaming services handle with great quality and responsive speeds!
And we're not let down at how it performs. I use it to play video games and they look great, movies and all streaming services handle with great quality and responsive speeds!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of features and the quality is amazing
on November 16, 2024
Posted by: Shaunee
[This review was collected as part of a promotion.] I’ve had the DU6900 Crystal UHD TV for a few weeks, and I’m really happy with it. The picture is super clear, and the colors look amazing, especially when watching movies or sports. Setting it up was easy, and the menu is simple to use. It connects quickly to all my streaming apps without any issues. The sound is okay, but I might get a soundbar later to improve it. For the price, this TV is definitely worth it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on November 18, 2024
Posted by: Samsung4Me
[This review was collected as part of a promotion.] This tv was a replacement for my father and has been incredibly easy to use. From the sharp images to the crisp sounds, we love our Samsung products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung!
on November 18, 2024
Posted by: Loveit
[This review was collected as part of a promotion.] I love all the technology it provides and all of the free channels through Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Picture quality
on November 18, 2024
Posted by: Like2tronics
[This review was collected as part of a promotion.] The quality of the picture fine. It was very difficult to get the right level of brightness/ darkness on the picture. Could never get it to the right brightness
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 18, 2024
Like2tronics,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image brightness is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image brightness is essential to us and will be shared with our internal teams. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US