Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,681 Reviews)
Rating breakdown 1,681 reviews
5 Stars
1,158
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Worth it!
on June 7, 2025
Posted by: Ninabina
from NC
I love it! Well worth the money! I love the fact it’s a smart tv. My first!
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome love it
on June 7, 2025
Posted by: Steviessansung
[This review was collected as part of a promotion.] I use it for streaming movies and shows as well as samsung tv and network tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this television
on June 8, 2025
Posted by: Wonda23
[This review was collected as part of a promotion.] I purchased my 65 inch Samsung TV on 03-08-2025 and already I have a black line inside the screen. I am so disappointed with this company. If you buy any products from this company you are only paying for the name. So do not buy anything from this company or with this companies name attached to the product.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, June 9, 2025
Wonda23,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV
on June 9, 2025
Posted by: Andrew
[This review was collected as part of a promotion.] Connect easily to the PlayStation 5 and makes it a wonderful experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This television does it all!
on June 9, 2025
Posted by: LucyFur666
[This review was collected as part of a promotion.] This tv has Samsung TV plus which is so helpful because I don't really need any other streaming apps! I can watch literally anything on this TV. The screen is beautiful and so realistic! This.is an all around amazing TV!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV for gaming and streaming
on June 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The who household loves this TV for streaming and gaming .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
needs more inputs
on June 10, 2025
Posted by: MrPinky
[This review was collected as part of a promotion.] Bought this for the bedroom. Picture is great, sounds a lil week but what can u expect from a thin flat screen, thats why we got a sound bar. Controls are intuitive and easy to navigate. Other then sound as expected.. the amount of inputs is lacking. Have to many devices and had to get a hdmi switcher. But hey. I have 4 game consoles and fire stick and blurry player... I get it its alot. I would definitely recommend and buy again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung model UN55DU6900FZA TV No audio out
on June 10, 2025
Posted by: Pigpen
I purchased a Samsung Model model UN55DU6900FZA Television in late 2024. We have a home full of Samsung products, pretty much they made it we own it.
I just went to install a GN Resound TV Streamer (transmits the audio to my hearing aids) to the audio out on the TV purchased late in 2024. I am sure you can imagine how mad I was to find there is NO audio out of any kind on this model. Had I known that, I would NEVER had purchased this TV. I will never purchase another Samsung Product. This should be standard practice and required by the U.S. Government ADA.
Response from Samsung USBy Samsung Brand Ambassador, June 13, 2025
Pigpen,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US