Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
1,155
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great features!
on June 5, 2025
Posted by: TSC FOOTBALL
from Pembroke Pines, Florida
I've had my Samsung TV since December. Picture quality is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 65" smart tv
on June 5, 2025
Posted by: Rhonda
[This review was collected as part of a promotion.] I enjoy my tv it has great picture and audio. Its a goof quality and i would recomment it to any one. Plus i would purchase this product again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on June 5, 2025
Posted by: Robert
We've had our Samsung TV three years now. I was excited to try their TV as I've always purchased Sony through the years and only buy Samsung phones. Disappointment with this product is an understatement. Problem one started a while ago where the picture was blurry for about a minute but eventually cleared up. Problem two was that the picture would zoom in without provocation forcing you to shut the TV and restart it. The latest problem was a vertical line of black pixels on the left of the screen. After an exhausting several calls to Samsung help center, I was told there was nothing they could do but would give me an extended warranty on a new set. To spend more money after just three years put a bad taste in my mouth. Maybe I'll just go back to Sony.
Still loves your cell phones!
Still loves your cell phones!
Response from Samsung USBy Samsung Brand Ambassador, June 6, 2025
Robert,
You are leaving a review for the 2024 DU6900 Smart TV. From your description, I believe your review was intended for an older Samsung TV.
Should you ever need a TV in the future, the DU6900 would be an excellent choice, and we’re always here to answer any questions or concerns you may have. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
You are leaving a review for the 2024 DU6900 Smart TV. From your description, I believe your review was intended for an older Samsung TV.
Should you ever need a TV in the future, the DU6900 would be an excellent choice, and we’re always here to answer any questions or concerns you may have. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 5, 2025
Posted by: Annie
from Eastbrady,Pa
I really like my Samsung, still learning a lot of things on it.Annie
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Extremely Poor Volume
on June 5, 2025
Posted by: Sad in Vegas
Our Samsung TV picture is good, thus the two stars, however the sound quality is AWFUL!!! We have to turn up the volume until it’s almost at max and many times I’ll put my AirPods in for better volume. So so unfortunate as now we have to spend additional dollars for a volume boost bar and speakers so this purchase was no deal at all!!!
Response from Samsung USBy Samsung Brand Ambassador, June 6, 2025
Sad in Vegas,
Thank you for purchasing Samsung's DU6900 TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Pro
Thank you for purchasing Samsung's DU6900 TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on June 5, 2025
Posted by: Sr3izme
Good picture but the sound is really low quality the highest is basically low
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, June 6, 2025
Sr3izme,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Picture perfect
on June 6, 2025
Posted by: Allib
Picture is perfect. I had some problems with remote. I'm not tech savvy
Written by a customer while visiting Samsung US
Customer Rating
5
It’s My Samsung TV
on June 6, 2025
Posted by: ValT53
I am enjoying my Samsung TV. Love the picture quality, sound, everything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US