Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,676 Reviews)
Rating breakdown 1,676 reviews
5 Stars
1,153
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Inconsistency
on June 5, 2025
Posted by: Roomers
Inconsistent programming, terrible remote for volume. Would not buy Samsung again.
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Roomers,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Nice TV
on June 5, 2025
Posted by: Suboo
The TV is nice. The remote is awful! It’s kind of confusing trying to manage all of the programs
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Suboo,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture!!
on June 5, 2025
Posted by: Karra
Love this TV. Had other comparable brands that aren’t close in quality.
The only thing I don’t care for is the tiny remote. Wish it was a bit bigger & buttons were larger.
The only thing I don’t care for is the tiny remote. Wish it was a bit bigger & buttons were larger.
Written by a customer while visiting Samsung US
Customer Rating
5
Quality TV
on June 5, 2025
Posted by: Jae Marie
Clear picture & very easy to use. The setup was also very easy
Written by a customer while visiting Samsung US
Customer Rating
5
Why I love my Samsung tv
on June 5, 2025
Posted by: Lassiegirl
[This review was collected as part of a promotion.] Love this T.v. The clarity of images are so clear.Most of of I really love being able to access Samsung TV plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on June 5, 2025
Posted by: KMP3
This is my first smart tv, and I love it! So easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the picture
on June 5, 2025
Posted by: MovieFan
[This review was collected as part of a promotion.] Easy to connect to WIFi streaming services. Didn't even have to remember my passwords.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on June 5, 2025
Posted by: LuCi
I’m a minimalist, so selecting a sleek, modern TV for my condo was important to me. After several days of comparison shopping, I chose Samsung. The vibrant picture quality, intuitive remote, and impressive features made it the clear winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US