Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,676 Reviews)
Rating breakdown 1,676 reviews
5 Stars
1,153
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
60" Office TV
on June 5, 2025
Posted by: GGgolf
from Charlotte, NC
Great television with Great Picture. The sound it not so great.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV for a great price!
on June 5, 2025
Posted by: ZombieGirl27
[This review was collected as part of a promotion.] This is a great TV. The picture is clear, the sound is good. I use many streaming platforms and this has been a great experience so far!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The color is beautiful
on June 5, 2025
Posted by: Alisaincali
[This review was collected as part of a promotion.] We bought this for our home and are absolutely happy with it. It’s probably the best TV we’ve had! We would buy this again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome tv
on June 5, 2025
Posted by: Raiderpooh
[This review was collected as part of a promotion.] This Samsung tv is awesome. The visual is very detailed, making the color pop.
I’m really enjoy watching movies, like I’m in the theater.
I’m really enjoy watching movies, like I’m in the theater.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hate the unit defaults to conservative news!
on June 5, 2025
Posted by: none
Love the new Samsung. It was a gift from my daugher.
Written by a customer while visiting Samsung US
Customer Rating
5
65" Smart 4K
on June 5, 2025
Posted by: Grampap44
[This review was collected as part of a promotion.] Using TV off an external antenna, and picture is super.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV!
on June 5, 2025
Posted by: Lulu
Beautiful picture! Color is excellent, many choices to pick from in settings!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Big screen
on June 5, 2025
Posted by: Shasha
from California
Not happy sound goes louder and then lower dissatisfied
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Shasha,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US