Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
My new Samsung tv
on April 18, 2025
Posted by: Charles07041949
[This review was collected as part of a promotion.] As a senior citizen, I’m not very familiar with the features but loading max and paramount plus has been difficult. It seems samsung doesn’t recognize and there’s no icon available. It doesn’t seem to be that hard for you to allow me to download max and paramount plus. I’m disappointed with this lack of support.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Charles07041949,
Please know you can download apps like Max and Paramount Plus from your TV's app store. Please make sure your Firmware is up to date so there are no issues accessing this app. Go to Settings> Support> Software Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Please know you can download apps like Max and Paramount Plus from your TV's app store. Please make sure your Firmware is up to date so there are no issues accessing this app. Go to Settings> Support> Software Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love my tv
on April 18, 2025
Posted by: Misstwisty66
[This review was collected as part of a promotion.] I love my tv soo much,Chrystal clear picture & real life feel. Makes me feel like I'm there live watching
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
50" TV
on April 18, 2025
Posted by: Bedroom
from Missouri
Nice picture, unit is very good. Only thing I would recommend is boosting the sound
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Tv
on April 18, 2025
Posted by: Leslie
It really sucks now when u buy a tv cauae it doesn't always stay in the. Country and when u take it internationally it can't work properly and u have to sign up for an account. It suck. Why so.wthing that use to be so simple has to be so difficult now
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Leslie,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Not user friendly
on April 18, 2025
Posted by: Anonymous
We constantly have issues with the sound, even though we bought a Samsung soundbar. Also a neighbor has found a way to take over our tv and soundbar. No way to block them. Thank you for not making it easy.
We also can’t get some of our favorite apps. We had to by a Fire Stick to get of our subscriptions that we watch.
We also can’t get some of our favorite apps. We had to by a Fire Stick to get of our subscriptions that we watch.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Kat Dunn,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help troubleshoot the issues you're having. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We would love to help troubleshoot the issues you're having. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has great picture quality
on April 18, 2025
Posted by: Sassy
Excellent picture quality. And the bigger screen is the bomb!
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on April 18, 2025
Posted by: Samsung710
Great picture great processor fast tv great purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Samsung Tv!
on April 18, 2025
Posted by: JusNai
I bought this a few months ago. IT is a great addition to my samsung products. It really does have a crystal picture with easy access to all apps including Samsung TV.
Written by a customer while visiting Samsung US