Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Love my new tv!
on April 18, 2025
Posted by: Dman86
[This review was collected as part of a promotion.] I love my new tv!! The Samsung free channels are my faves!! I never regret my Samsung purchases from phones to tablet, stereos and tvs! Thanks Samsung for always being a reliable brand!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV
on April 18, 2025
Posted by: Chrissy
I bought my TV in November ir December 2024it was working fine the about a month ago it go all these line and making a funny noise so I turned it off the it never went back on si disappointed
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Chrissy,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly happy with our purchase
on April 18, 2025
Posted by: Brunsintheoven
[This review was collected as part of a promotion.] We exclusively stream in our household. We’ve upgraded our older model Samsung that we used an AppleTV with and have not looked back since.
Shocked & impressed by the amount of content included and apps available to us. The picture is so clear & vibrant! Seriously considering upgrading our son’s tv as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very complicated remote
on April 18, 2025
Posted by: Complicated
[This review was collected as part of a promotion.] Beautiful picture high quality tv with an extremely complicated remote. I purchased a different one but cannot get cc on this tv no matter what. Regret buying this tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So great I want them on every wall! 🤣
on April 18, 2025
Posted by: Michelle
from Evansville IN
I love everything I hav purchased. If I had more money and less problems, I would buy everything they sell. I know the quality I am getting and I am up and running quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PURCHASE EVER
on April 18, 2025
Posted by: Nikkiparisi
[This review was collected as part of a promotion.] I have always purchased the same size TVs and same brands, I never had a Samsung before and it’s the best purchase I ever made. What the TV has to offer is even beyond just the luxury of it in general! I was actually stunned when I saw all the channel that just come with it. I still am in love with it as much as day 1!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 18, 2025
Posted by: Rick 1955
Samsung tv’s are easy to use and trouble free to operate.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv and picture
on April 18, 2025
Posted by: Zane
from Dyer indiana
Tv is really nice and a great picture! Easy to use would. This is second one we bought already. definitely would buy another.
Written by a customer while visiting Samsung US