Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Overall good quality product
on November 6, 2024
Posted by: Shahid
Overall good quality product but sometimes Amazon prime videos & YouTube videos are not loading. I don't understand such issue.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Shahid,
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on November 7, 2024
Posted by: Paxilirok
[This review was collected as part of a promotion.] I use my samsung tv for gaming and streaming movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great entry level tv
on November 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] We have been using this tv for the past few years and have been very happy with it. Picture quality is excellent and we have zero issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super impressed
on November 7, 2024
Posted by: Breezy
[This review was collected as part of a promotion.] It was super compatible with all of my devices. Made life simpler.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
N/A
on November 8, 2024
Posted by: Nonya
I do not like the volume setting on the remote. Otherwise I am happy.
Written by a customer while visiting Samsung US
Customer Rating
5
My New Ultra Crystal TV
on November 8, 2024
Posted by: SmartestTV
[This review was collected as part of a promotion.] I was impressed first with it's speed. It is always ready to go when I am. It has a very good frame rate and works really well with my Xbox. It feels like I'm rediscovering all my favorite experiences in greater clarity. And there is no eye strain, I never feel stress watching with my new TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The greatest product in the TV market
on November 8, 2024
Posted by: Marquitosb
[This review was collected as part of a promotion.] I recently upgraded to the Samsung DU6900 Crystal UHD TV (2024), and I’m really impressed by what it offers for the price. Right out of the box, the setup was smooth and straightforward, and I appreciated how easy it was to get everything up and running without fuss.
The picture quality is fantastic—4K really shines here. Colors look vibrant and natural, and there’s great clarity, especially for shows and movies in HD or 4K. Samsung’s Crystal UHD display does a nice job with contrast, so dark scenes don’t look washed out. Watching nature documentaries or action movies has been a treat with the level of detail this TV brings out.
The smart features are also a big win. The Tizen OS is fast, and navigating between apps feels really smooth. Streaming from Netflix, YouTube, and other services is seamless, and the voice control makes everything super convenient, especially when I’m looking for something specific without wanting to type.
Sound quality is pretty decent—good enough for everyday use. For movies, I did connect it to a soundbar to get that deeper, more immersive audio experience. Still, the built-in speakers are clear and handle most content well.
All in all, the Samsung DU6900 Crystal UHD TV is a solid choice. It’s got excellent picture quality, is easy to use, and gives you a lot of value without jumping to the higher-end models. Perfect for someone who wants a quality 4K TV without going overboard.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This is great tv
on November 9, 2024
Posted by: Lemon2Good
[This review was collected as part of a promotion.] One of the things I really enjoy is the smart platform. The Tizen operating system is fast and easy to use, and I love that I can access all my streaming apps like Netflix, Hulu, and Disney+ without any extra devices. Plus, it supports voice commands through Alexa, so I can change the channel or adjust volume hands-free.As a gamer, the TV has been great too. With HDMI 2.1 and low input lag, my PlayStation 5 games look smooth and respond quickly, which makes a huge difference. The TV also has features like VRR (Variable Refresh Rate), which reduces screen tearing during intense gaming sessions.
Value
4
Written by a customer while visiting Samsung US