Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Can’t seem to navigate stations
on April 18, 2025
Posted by: Farygrench
[This review was collected as part of a promotion.] Streaming movies, local news if I can figure out how to find the stations
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Farygrench,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 18, 2025
Posted by: Ceyda
Love my tv , got it as a gift in December as a house warming party
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great smart TV!
on April 18, 2025
Posted by: Pandajbl
[This review was collected as part of a promotion.] A friend of mine bought this TV, I was so impressed with the picture quality and how vivid the colors were. Also, like the fact it is a smart TV, too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Somewhat satisfied
on April 18, 2025
Posted by: Debbie
from Baltimore, Maryland
tI am satisfied with the TV overall, but no matter what we do, the picture is very dark. We have tried EVERYTHING, but no difference noted.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Debbie,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 18, 2025
Posted by: Maricuca
I’m so very happy with my Samsung TV. Love this smart TV
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Resolution
on April 18, 2025
Posted by: CorvetteGirl
from Woodstock, Georgia
Beautiful resolution. While I got the 50" for the Living zRoom, I decided to put it in another room and get a Samsung 65" for the Living Room due to distance from seating to the wall mount and based on my eyesight. The 50" is great on the picture and distance but descriptions on headings, cast, etc. are too small for my eyesight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for a great price.
on April 18, 2025
Posted by: KimmieKat
from Shirley, ME
Owned this tv for about 6 months. So far very happy with the quality and ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant Clarity Meets Value-Packed Performance
on April 18, 2025
Posted by: Bfox67
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV sets an exemplary standard for streaming movies and gaming, and has never ceased to impress me. As for streaming, the 4K resolution is exceptional, giving movies like the latest action-packed blockbuster or classical films a breathtaking view regard. Every single piece of content is full of colors, textures and virtually sharp detail, not forgetting the rich, lifelike colors due to Crystal UHD technology.
Value
5
Written by a customer while visiting Samsung US