Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
A buy again TV
on April 18, 2025
Posted by: Spike
from South Carolina
Best 50” TV I have ever had! I would buy it again. Sound is great! The picture is crisp!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has everything you need!
on April 18, 2025
Posted by: LOVEmyTV
[This review was collected as part of a promotion.] This tv is crystal clear and has so much to offer! It has a ton of apps that can be downloaded, you can stream xbox games without a console with it, and do everything! It’s very good quality!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful television
on April 18, 2025
Posted by: Kingsnake
[This review was collected as part of a promotion.] When I first thought of purchasing this TV, I never thought about buying such a large one. What a joy it is to have one. I am very happy with this purchase; the clarity, the color and the density of the color is outrageous.
I would certainly recommend this television to anyone!
Thank you for such a great piece of art.
I would certainly recommend this television to anyone!
Thank you for such a great piece of art.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great when it’s good
on April 18, 2025
Posted by: RWRise
I’ve purchased multiple Samsung tvs and have had factory issues with at least two of them and they did not stand behind the product
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
RWRise,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
I love the picture quality
on April 18, 2025
Posted by: hermes
I bought my 75 inch tv last year.Now I have a problem fitting the picture in the frame,It has zoomed out and losing all the edges.What can i do
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 2 Months
on April 18, 2025
Posted by: JimmyB
[This review was collected as part of a promotion.] I purchased 2 of these TV’s and one of them stopped working on Super Bowl Sunday, just two months after we started using it. I would not purchase again.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
JimmyB,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 18, 2025
Posted by: Lulu
This was a Christmas present from my son. I love the TV sharp picture easy to use the menu. I really like being able to mirror The Chosen to my TV
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features, great picture and sound
on April 18, 2025
Posted by: Tinson
[This review was collected as part of a promotion.] I really love my Samsung products, I've been using Samsung for over 10 years. From mobile devices to televisions and sound systems.
Value
5
Written by a customer while visiting Samsung US