Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Good Samsung tv for the price
on May 5, 2025
Posted by: Zodiac187
from Mississippi
The setup was simple, the picture is great, the sound is good, and the menu is just ok. I hate the app/source selection screen. It's a pain to remove apps and find the apps I'm looking for.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New Samsung TV is not as good as previous one.
on May 5, 2025
Posted by: Brich1
[This review was collected as part of a promotion.] I got this TV for my mom since she loved the clarity of the picture of my Samsung TV. I noticed that her screen is not clear as mine. I've tried making adjustments to the picture, but it still looks cloudy.
Value
3
Response from Samsung USBy Samsung Specialist, May 16, 2025
Brich1,
I’m sorry to hear you’re not fully satisfied with the clarity of your TV. If you’re noticing blurring or juddering on the screen, try adjusting the Picture Clarity Settings to improve your image. Go to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear you’re not fully satisfied with the clarity of your TV. If you’re noticing blurring or juddering on the screen, try adjusting the Picture Clarity Settings to improve your image. Go to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Easy function on tv
on May 5, 2025
Posted by: Gloria
I enjoy my tv very good pictures I will tell everybody to buy this tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great clarity enjoyable viewing experience
on May 5, 2025
Posted by: Tundragirl
[This review was collected as part of a promotion.] Primarily TV viewing of Hallmark, HGTV, Up TV, and local news channel and Fox News .. learning apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on May 5, 2025
Posted by: Kathleen
from Georgia
Love the picture and color are beautiful. I don’t like the remote at all!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on May 5, 2025
Posted by: TDubs
The remote control isn’t working anymore. I have several Samsung TVs and have been super happy. But over the last 4-5 months, the remotes on two TVs are horrible. I’ve tried different remotes and they don’t work well either. Major delay in response we once you press a button. Has to be the TV
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
TDubs,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv in the World
on May 5, 2025
Posted by: Tvland
[This review was collected as part of a promotion.] Love the quality of the picture. Blacks are black as can be and whites are white as snow
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on May 5, 2025
Posted by: octoberbabi28
from Jacksonville FL
I bought this TV back in November 2024 and I love it. The price was right but I will be upgrading this year. Samsung just gets better with time. Only issue I have is with the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US