Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Poor remote design
on April 19, 2025
Posted by: RGB3417
Everything about the TV is really good except the remote. You cannot access features like settings easily. It takes several steps just to change things like picture mode or audio inputs.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet TV
on April 19, 2025
Posted by: AweSam
from Nashville
This TV is sweet! Love the color quality and ease of set up!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's okay
on April 19, 2025
Posted by: Meme
It's okay the volume is low. I really don't like the t.v.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Meme,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to setup
on April 19, 2025
Posted by: BusyMom
from Okeechobee Fl
We are very happy with this tv. Good picture. Easy set up with cable, internet, Netflix & Hulu. As usual, the Samsung remote is very disappointing. Why Samsung makes you go through hundreds of channels with an up/down arrow instead of there being number keys on the remote to simply enter channel number(s) really puzzles me? That is the only reason I took a star away, but I do think it's a big deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tv
on April 19, 2025
Posted by: Television
I hate the remote. I have to buy a Samsung universal remote for this TV.
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, bad remote
on April 19, 2025
Posted by: Cooper
I bought this a few months ago. The view is fine, but the remote is terrible- can't get it to do voice recognition. The instructions on how to use the remote offered no solution..
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Cooper,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built into the remote. However, the TV does work with Alexa and other voice assistants. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built into the remote. However, the TV does work with Alexa and other voice assistants. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung TV
on April 19, 2025
Posted by: Lovenewsamsung
[This review was collected as part of a promotion.] We bought a new Samsung TV and are very happy with the purchase. I had never set up a new TV before so I want sure what I was getting into but the set up was easy. Really, the TV led me what to do. I scanned in my pre- existing items such as Amazon Prime and Netflix and it was very easy. The remote is easy to use and Samsung displays all the channel options. We are very happy with our purchase and the clarity of the picture is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!!
on April 19, 2025
Posted by: LadyC
from Louisiana
This Samsung tv is the bomb; great pictures and clear
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US