Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,090
4 Stars
264
3 Stars
105
2 Stars
56
1 Star
67
81%of customers recommend this product.
(
315 out of
388)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great clarity enjoyable viewing experience
on May 5, 2025
Posted by: Tundragirl
[This review was collected as part of a promotion.] Primarily TV viewing of Hallmark, HGTV, Up TV, and local news channel and Fox News .. learning apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on May 5, 2025
Posted by: Kathleen
from Georgia
Love the picture and color are beautiful. I don’t like the remote at all!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on May 5, 2025
Posted by: TDubs
The remote control isn’t working anymore. I have several Samsung TVs and have been super happy. But over the last 4-5 months, the remotes on two TVs are horrible. I’ve tried different remotes and they don’t work well either. Major delay in response we once you press a button. Has to be the TV
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
TDubs,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv in the World
on May 5, 2025
Posted by: Tvland
[This review was collected as part of a promotion.] Love the quality of the picture. Blacks are black as can be and whites are white as snow
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on May 5, 2025
Posted by: octoberbabi28
from Jacksonville FL
I bought this TV back in November 2024 and I love it. The price was right but I will be upgrading this year. Samsung just gets better with time. Only issue I have is with the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Interesting features
on May 5, 2025
Posted by: Observing
Your remote control has 3 downloading options located at the bottom (Prime, Disney & Netflix). You put them there because these 3 streaming services paid you to put them there. Further, you placed them in a position where they could easily (accidentally) be hit. Then you disabled your sound-levelling function so your commercials would play LOUDLY - with an ulterior motive. Beyond that, you have an excellent product, which you can sell inexpensively, because you are making heavy profits through your remote control.
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
Observing,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on May 5, 2025
Posted by: Mark
Your doing great 👍 thank you very much thank you for everything
Written by a customer while visiting Samsung US
Customer Rating
5
Love im very happy
on May 5, 2025
Posted by: Love04
[This review was collected as part of a promotion.] Im very happy with my TV
Is very ni e the colors
Everthing 👍❤️
Is very ni e the colors
Everthing 👍❤️
Value
5
Written by a customer while visiting Samsung US