Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,581 Reviews)
Rating breakdown 1,581 reviews
5 Stars
1,090
4 Stars
264
3 Stars
104
2 Stars
56
1 Star
67
81%of customers recommend this product.
(
315 out of
387)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Not impressed
on May 5, 2025
Posted by: GMC040
from Hampton, VA
I’m not impressed with the picture quality, my old plasma tv looked a whole lot better.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
GMC040,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
So far it's hard to tell what to think
on May 5, 2025
Posted by: Jenna1
[This review was collected as part of a promotion.] I only recently purchased this item and so far it seems very overly complicated with so many hard to find features and menus. The picture is clear but navigation is unclear to operate.
Value
3
Response from Samsung USBy Samsung Specialist, May 16, 2025
Jenna1,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
this product has a beautiful picture
on May 5, 2025
Posted by: Samsung12
[This review was collected as part of a promotion.] this product streams program very well no problems what so ever
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung TV
on May 5, 2025
Posted by: Katque
[This review was collected as part of a promotion.] I watch a lot of TV and my Samsung is perfect for the value. I needed a smart TV with an excellent picture and it delivers! Great sound, lots of features. which are easy to choose from. Samsung is the only brand for me and my family!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV. Magnificent video and audio quality.
on May 5, 2025
Posted by: Monty
from Henderson, NV, USA
The only thing that I don't like is the fact that you don't have keypad on the remote to access a channel directly. Is there a way I can access a channel pad on the screen itself so I can enter the channel number directly? Thank you.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture quality
on May 5, 2025
Posted by: Benjamin
[This review was collected as part of a promotion.] Amazing picture quality. Easy to use. Easy set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is the bomb
on May 5, 2025
Posted by: bobwilk
[This review was collected as part of a promotion.] First off I went from 47 inch to a 65 inch and wow what a screen. The colors are so vibrant and the sound is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
all good
on May 5, 2025
Posted by: Evys
All good since purchase, about two months ago online
Written by a customer while visiting Samsung US