Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Updating process was frustrating
on April 21, 2025
Posted by: Nanabanana
from Chesterfield township Michigan
I spent extra on a television for my bedroom, because I wanted a reliable product. Unknowingly, it is a very complicated “smart” television! Took several tries and YouTube searches to figure out why nothing would “update”! I was about to take it back to the store then by some miracle, still don’t know what, it suddenly updated (after having it for a bay and half). Seems complicated to buy a 📺tv that needs updating when you take it out of the box. It should be ready to go when you plug it in . Just a bit disappointing for a Samsung tv.
I have a large Samsung in my living room I have never had a issue with, which is why I chose the Samsung for my bedroom
I have a large Samsung in my living room I have never had a issue with, which is why I chose the Samsung for my bedroom
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Nanabanana,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME! EASY SET-UP PICTURE PERFECT!
on April 21, 2025
Posted by: SHYGUY
[This review was collected as part of a promotion.] This is my main TV. We stream TV series and movies. Perfect for senior citizens!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear picture, good user interface, great qualit
on April 21, 2025
Posted by: Lou123
[This review was collected as part of a promotion.] The picture quality is immaculate. Very user-friendly interface. Easy to navigate, especially for the rest of my family that are not technically savvy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for it's Value
on April 21, 2025
Posted by: iburnandfume
[This review was collected as part of a promotion.] At this price range, its a solid TV that has all the features youd expect for a 4k Smart TV. Even better if you cam get it on sale.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good Times
on April 21, 2025
Posted by: Anitra
I brought this a few months ago and I enjoyed it love everything about it wouldn’t change nothing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reverend
on April 20, 2025
Posted by: Mile
Best tv . Best picture and sound. I recommend this television.
Written by a customer while visiting Samsung US
Customer Rating
5
Gaming suprise
on April 20, 2025
Posted by: Artala
[This review was collected as part of a promotion.] Never thought I would get a TV that had the ability to do cloud gaming, which is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV review
on April 20, 2025
Posted by: Loveme214
[This review was collected as part of a promotion.] I was originally going to get an LG TV. But I just fell in love with the Samsung. I was iffy about it first. Once I plugged it in and saw how easy it was to maneuver it I was glad I made the purchase. I just wish I would have gotten a bigger one.
Value
5
Written by a customer while visiting Samsung US