Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,578 Reviews)
Rating breakdown 1,578 reviews
5 Stars
1,089
4 Stars
264
3 Stars
103
2 Stars
55
1 Star
67
81%of customers recommend this product.
(
315 out of
387)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Very smart TV
on April 24, 2025
Posted by: Mindblown88
[This review was collected as part of a promotion.] I didn't know a tv could be as smart as it is being compatible with my Samsung galaxy S23+ phone and how it linked my Xbox and controller to itself.. I still haven't learned everything it will do but I am BEYOND impressed with it this far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV
on April 24, 2025
Posted by: Ktc31
from Cottonwood, AZ
We think this is one of the best tv’s we’ve ever had. The color is sharp and easy to adjust to different screen modes. The sound is great also. Would definitely recommend this tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice TV, just nothing special
on April 24, 2025
Posted by: Edaug
Compared to other Tvs that I have, this one seems to lack some features. Integration with samsung tv lacks a complete package for enjoyment of all apps. Addition of air channels for local tv does not have any option other than just delete and rescan. Then manually edit channels again. And the standard sound lacks a lot had to get a sound bar to hear and enjoy most shows. Picture is good. But navigation is at times frustrating.
Response from Samsung USBy Samsung Brand Ambassador, April 25, 2025
Edaug,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We understand sometimes there is a learning curve when you get a new TV. This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We understand sometimes there is a learning curve when you get a new TV. This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crytal clear
on April 25, 2025
Posted by: Teekay
[This review was collected as part of a promotion.] Awesome! Crystal clear views with a variety of options. Am a Samsung guy anyway, my phone is Samsung and has always been. I give my Samsung TV a 5-star rating
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Home TV for living room
on April 25, 2025
Posted by: BooNana01
[This review was collected as part of a promotion.] The tv has amazing picture quality. Wonderful for streaming and just watching a good game
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great, Remote needs work
on April 25, 2025
Posted by: feedtruckjesus
[This review was collected as part of a promotion.] This is our first "smart" TV and I will say it does have a lot of nice features. Very clear picture if the source can utilize it. TV response is fast when going through channels and menus. My father could not figure out the remote and after a week I had to find an older Samsung remote that was a more traditional style that he could actually use. Was able to set it up so some the internet channels could be saved to favorites and he could flip right to them like an old school TV. So overall nice TV but the channel and volume buttons are no good for older folks who lack fine motor control.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on April 25, 2025
Posted by: Yuppie
[This review was collected as part of a promotion.] I use my samsung for general all round I use the smart view alot very happy with size color sound I also use with my PS5 the 75 inch is beautiful view I've had several tvs but samsung is what I've been using past 2 and half decades I've had standard I had the 78 curve I really liked that one my phones, watches, surround sound , tvs, icebox,washer and dryer, microwave everything is samsung and will purchase samsung in fore seeable future
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent clarity
on April 26, 2025
Posted by: Luv2shop
I bought this television 2 month ago and I am so glad I did.
Written by a customer while visiting Samsung US