Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,167 Reviews)
Rating breakdown 2,167 reviews
5 Stars
1,476
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
512 out of
638)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I'm 81 and would of liked a senior friendly setup.
on April 21, 2025
Posted by: Skippy
[This review was collected as part of a promotion.] I'm not use to a 65-inch big flat screen, got confused in setting it up, too many apps too, our adult son set it up for us, and a young friend programed our VCR and DVD to it, and took that annoying womans voice off, after one week we finally got to watch it , although were still confused on what app to use in playing a movie or a VCR tape. I'm not comfortable in saying I like it yet because we miss our Projection TV we had for over 19 years and never had any problems with it. The only thing I could say that both the projection TV and our new flat screen have in common is they both put us to sleep.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works well picture is great
on April 21, 2025
Posted by: Works10
[This review was collected as part of a promotion.] Have cable on it now , but the volume is odd other than that works well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV Set
on April 21, 2025
Posted by: Gid85
My wife and I love this television set. We're both as old as dirt, so we haven't used all features ye, but It gives us everything we want and more! The picture clarity is amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to setup and use , menu items clearly marked
on April 21, 2025
Posted by: Thorguy88
[This review was collected as part of a promotion.] We use our TV for movies, TV programs, streaming services and gaming, very easy to switch between apps, WiFi basically sets itself up and same with Bluetooth, I have highly recommend it to family and friends who are looking for easy use especially for seniors. Gaming quality is great and color and clarity for a large screen TV is outstanding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Picture suddenly turned black
on April 21, 2025
Posted by: 98DIKO
[This review was collected as part of a promotion.] It was working properly then the screen turned black. Picture never came back. First time I experienced this with Samsung TV.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
98DIKO,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Difficult process to get channels.
on April 21, 2025
Posted by: 108325
from Newark NJ
I am not satisfied with this product, it's too complicated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
108325,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy!
on April 21, 2025
Posted by: Dmochck89
[This review was collected as part of a promotion.] We use the samsung 65" tv for a little bit of everything. Mostly gameing for my other half and kids. Graphics come to life when the tv is this big. Color is amazing. Movies and shows show more details as well. We are very happy with our choice to buy this television.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Average
on April 22, 2025
Posted by: Dtrain
So far I like my Samsung tv, but I hate the remote controller. It is very hard to navigate. Sound quality not good and very few options to improve it. Speakers are in back of tv.
Written by a customer while visiting Samsung US