Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,577 Reviews)
Rating breakdown 1,577 reviews
5 Stars
1,088
4 Stars
264
3 Stars
103
2 Stars
55
1 Star
67
81%of customers recommend this product.
(
315 out of
387)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Easy to setup and use , menu items clearly marked
on April 21, 2025
Posted by: Thorguy88
[This review was collected as part of a promotion.] We use our TV for movies, TV programs, streaming services and gaming, very easy to switch between apps, WiFi basically sets itself up and same with Bluetooth, I have highly recommend it to family and friends who are looking for easy use especially for seniors. Gaming quality is great and color and clarity for a large screen TV is outstanding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Picture suddenly turned black
on April 21, 2025
Posted by: 98DIKO
[This review was collected as part of a promotion.] It was working properly then the screen turned black. Picture never came back. First time I experienced this with Samsung TV.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
98DIKO,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options: call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Difficult process to get channels.
on April 21, 2025
Posted by: 108325
from Newark NJ
I am not satisfied with this product, it's too complicated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
108325,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy!
on April 21, 2025
Posted by: Dmochck89
[This review was collected as part of a promotion.] We use the samsung 65" tv for a little bit of everything. Mostly gameing for my other half and kids. Graphics come to life when the tv is this big. Color is amazing. Movies and shows show more details as well. We are very happy with our choice to buy this television.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Average
on April 22, 2025
Posted by: Dtrain
So far I like my Samsung tv, but I hate the remote controller. It is very hard to navigate. Sound quality not good and very few options to improve it. Speakers are in back of tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 22, 2025
Posted by: Robbie
Great for our homeyeahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. Color and sound is amazing
on April 22, 2025
Posted by: Oquendoy
[This review was collected as part of a promotion.] Multiple apps. Very easy and convenient to use. Wide range of variety. Features are awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 22, 2025
Posted by: Tracy
from Burlington, NC
I got this as a gift. Wasn’t too fond of it in the beginning but I’m getting used to it and liking it better now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US