Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,167 Reviews)
Rating breakdown 2,167 reviews
5 Stars
1,476
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
512 out of
638)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Love it
on April 21, 2025
Posted by: Samsungtv
I loke it amd I'm enjoying the TV❤️
Thank You for such a great TV
Thank You for such a great TV
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding features.
on April 21, 2025
Posted by: Ebby
I bought this about 5 months ago and l am very thrilled about it. The color is super clear and the sound amazing.
Written by a customer while visiting Samsung US
Customer Rating
1
Real Let Down
on April 21, 2025
Posted by: TaylorA
from Riverside, CA
I was able to watch the television three times. When I went to turn it on again, it no longer worked. The television would turn on and then shut itself off.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
TaylorA,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 21, 2025
Posted by: Creampuff
[This review was collected as part of a promotion.] Just very nice and convenient east to use easy to figure out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Stop the Technology Upgrades! Please :)
on April 21, 2025
Posted by: Tina
While the picture is pretty clear, the remote is very frustrating. At some point, the technology exceeds the ability of the user and this is that instance. Samsung remotes and apps should developed for the use by those who are not tech savvy or develop some type of intelligence ranking for purchasing. Oftentimes I do not use my television because I am frustrated with how much thought I have to give to use turning on the television. The remote is sleek and streamlined, but I can't figure out what to do. There are no buttons with and there is minimal print, meant for the eyes of a 20 year old with 20/20 vision. I shouldn't have to spend time and money having tech specialist assist me with finding my favorite channel.
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
Tina,
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with purchase
on April 21, 2025
Posted by: Makalena
My husband and I are enjoying our new, larger tv. It has a very clear picture and good color.
Written by a customer while visiting Samsung US
Customer Rating
1
ONLY FIT FOR THE DUMP
on April 21, 2025
Posted by: KELTZ
We have a custom-made TV cabinet with a 60-inch opening. Because neither Samsung (nor any other manufacturer) now make 60" TVs, we were forced to replace our 10-year old Samsung model with this piece of garbage.
Sound & especially picture are absolutely horrendous: dim & unclear. I'd put it out on the curb this minute IF we could find another, but until someone makes one, we're stuck with it.
Sound & especially picture are absolutely horrendous: dim & unclear. I'd put it out on the curb this minute IF we could find another, but until someone makes one, we're stuck with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 22, 2025
KELTZ,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
It’s a great tv but HDMI
on April 21, 2025
Posted by: TvCruz
[This review was collected as part of a promotion.] I love the tv the picture is good and sound is great but only 2 HDMI cords that’s not enough Cable box , Game system, Samsung surround sound. I have a QLed 85 inch and that has 4 HDMI so that’s my only issue
Value
4
Written by a customer while visiting Samsung US