Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,167 Reviews)
Rating breakdown 2,167 reviews
5 Stars
1,476
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
512 out of
638)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Clear picture, good user interface, great qualit
on April 21, 2025
Posted by: Lou123
[This review was collected as part of a promotion.] The picture quality is immaculate. Very user-friendly interface. Easy to navigate, especially for the rest of my family that are not technically savvy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Updating process was frustrating
on April 21, 2025
Posted by: Nanabanana
from Chesterfield township Michigan
I spent extra on a television for my bedroom, because I wanted a reliable product. Unknowingly, it is a very complicated “smart” television! Took several tries and YouTube searches to figure out why nothing would “update”! I was about to take it back to the store then by some miracle, still don’t know what, it suddenly updated (after having it for a bay and half). Seems complicated to buy a 📺tv that needs updating when you take it out of the box. It should be ready to go when you plug it in . Just a bit disappointing for a Samsung tv.
I have a large Samsung in my living room I have never had a issue with, which is why I chose the Samsung for my bedroom
I have a large Samsung in my living room I have never had a issue with, which is why I chose the Samsung for my bedroom
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Nanabanana,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv ever
on April 21, 2025
Posted by: Pinkaveli
[This review was collected as part of a promotion.] I had tried different tv brands in the past but I am so happy to find this Unicorn in the room of horses. I swear this the best tv I ever had in my life. The picture quality is perfect, it really has a clear bold look and the features that the tv has are wonderful. I enjoy being able to mirror my phone to the tv with no issue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing view
on April 21, 2025
Posted by: Jitzy3296
[This review was collected as part of a promotion.] We put this in our living room and it is such an amazing picture. The picture is so clear. We watched Grumpy Old Men the first night and it strangely looked more like a recent film instead of the older film look. We are very happy with this purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME! EASY SET-UP PICTURE PERFECT!
on April 21, 2025
Posted by: SHYGUY
[This review was collected as part of a promotion.] This is my main TV. We stream TV series and movies. Perfect for senior citizens!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture!
on April 21, 2025
Posted by: Mern
Purchased this TV a month or so ago. Great picture!
Written by a customer while visiting Samsung US
Customer Rating
4
Great Television with a sharp picture
on April 21, 2025
Posted by: Screaming Liberal
from Sherman Texas
Having had this TV for three months now I feel like I made the right decision in purchasing this TV. Image is just amazing there are times when it looks like image is actually real. Colors are crisp and great in appearance. My only complaint is user interface is a bit clunky and not intuitive.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cat is always sitting in front of the “window”
on April 21, 2025
Posted by: LTLL
from Minnesota
We got this TV for Christmas, high quality display, great size for us.
Our cat is always sitting right in front of the screen. No matter what’s on.
Our cat is always sitting right in front of the screen. No matter what’s on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US