Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Don’t buy
on May 5, 2025
Posted by: Andrea
Failed after 4 mos terrible sound mot enough ports
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
Andrea,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Good
on May 5, 2025
Posted by: Plb1
The tv is fine but the plug in is poorly designed - against gravity so that it easily disconnects from the back of the tv.
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
Plb1,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on May 5, 2025
Posted by: Sweetiepie
[This review was collected as part of a promotion.] Purchased this TV for deck sports watching. Great picture. Very happy so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Price
on May 5, 2025
Posted by: TinaGrl86
from New Port Richey, Florida
Great picture! Got it when they had the black Friday sales so got a good price on it and super happy
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on May 5, 2025
Posted by: Sackman
[This review was collected as part of a promotion.] Love my Samsung tv
Great picture
Great sound
Easy to use
Great picture
Great sound
Easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great. Thanks~
on May 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The screen is clear, the program is good, and there is a lot to see.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture, bad interface, ok overall
on May 5, 2025
Posted by: Shurskey
Picture is great, I have no complaints there.
App navigation on the TV is unmanageable. I have used a Fire Stick or Nvidia ProShield with the TV to be able to use apps in a more user friendly way.
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
Shurskey,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv that I have purchased so far!
on May 5, 2025
Posted by: Heather145
[This review was collected as part of a promotion.] I am giving this Samsung tv 5 stars because it is a 5 star tv. It doesn’t get much better. When it comes to buying a tv. The picture & color is amazing. My whole family loves it. It is easy to use & stream. This is a very high quality tv. It is made to last. I would recommend it.
Value
5
Written by a customer while visiting Samsung US