Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,571 Reviews)
Rating breakdown 1,571 reviews
5 Stars
1,084
4 Stars
263
3 Stars
103
2 Stars
55
1 Star
66
82%of customers recommend this product.
(
314 out of
385)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Samsung for the pair Samsung for the Win
on April 20, 2025
Posted by: Johnnie
[This review was collected as part of a promotion.] Love the Samsung tv and soundbar together they're just incredible together like no other experience at home totally satisfied in every way
Not to mention no wires easy connection just a beautiful pair Samsung for the Win
Not to mention no wires easy connection just a beautiful pair Samsung for the Win
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Forever a Samsung Man!
on April 20, 2025
Posted by: Old Man
I bought a NEW Samsung 50 inch TV a few weeks ago. In my 76 years on planet Earth, I've NEVER bought a NEW TV. FOR REAL! I've been a Samsung fan for many, many years and I have NO REASON to shop for any other brands. I'm AMAZED! BUY SAMSUNG!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung tv not so great pic
on April 20, 2025
Posted by: Bbdumpkin64
[This review was collected as part of a promotion.] Streaming is sluggish not a great pic at all, hard to adjust the picture, very limited
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Bbdumpkin64,
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I also have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
I also have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Not great!
on April 20, 2025
Posted by: NEVERAGAIN
[This review was collected as part of a promotion.] After having this tv for a couple months it stopped working all together. I did get it repaired under the warranty however the tv is still full of glitches! Have error codes pop up every time I turn it on, have to repeatedly hit the enter button to get to operate correctly. If i had a change to do it again I would have bought a different brand! Very frustrating, have a 20 year old flat screen Sony and 0 issues!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
NeverAgain,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Sound keeps going out
on April 20, 2025
Posted by: george
[This review was collected as part of a promotion.] The sound goes out for several minutes at a time . Picture goes full then bright
Value
2
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
George,
We appreciate you sharing details of the sound issue you’re experiencing on your DU6900 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing details of the sound issue you’re experiencing on your DU6900 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on April 20, 2025
Posted by: Mhamby4705
[This review was collected as part of a promotion.] Love the smart TV options. I watch movies and regular shows
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very pleased!!
on April 20, 2025
Posted by: Kitcat
from New Port Richey, FL
We bought ours back in November when our previous tv went out. We only had a certain amount of room so we had to get the same size. We were amazed that the screen seemed much bigger as the picture goes all the way to the edge. We are so pleased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good picture
on April 20, 2025
Posted by: LovemyTV
[This review was collected as part of a promotion.] Good picture sound is good. TV is the perfect size for my room. It has good sound quality a good picture. I like Sunny. It’s a good name brand have very good luck with the product.
Value
5
Written by a customer while visiting Samsung US