Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
New 65 in tv
on April 19, 2025
Posted by: Dcw7331
[This review was collected as part of a promotion.] It is a great looking TV that does everything that it should.
It could use a 3rd HDMI input and it doesn't have an optic input.
But great tv
It could use a 3rd HDMI input and it doesn't have an optic input.
But great tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty great quality
on April 19, 2025
Posted by: No24nate
[This review was collected as part of a promotion.] It’s pretty good most importantly when I sleep I put a timer it’s always off
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Tv remote
on April 20, 2025
Posted by: Lynn
Navigating the TV remote is horrible and hard to understand
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Lynn,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
My Dream TV
on April 20, 2025
Posted by: Angel88
[This review was collected as part of a promotion.] I’m absolutely obsessed with my Samsung Crystal UHD TV. The picture is so clear that it feels like I’m watching my favorite shows and movies in real life. The sound is amazing. I also love how my Xbox turns in when I turn on my TV. I absolutely love that I can connect my headphones to my TV so that I can watch my paranormal videos without disturbing my loved ones. I can even connect my phone and love that that I can access the internet right from my TV, it’s like a huge computer screen. One more feature I love is the sleep screen when the TV has been inactive for a certain amount of time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv with great features
on April 20, 2025
Posted by: Lcandgx
[This review was collected as part of a promotion.] Super easy to setup. Can access all the features easily and with a push of a button. Sound and picture quality are fantastic. Perfect upgrade. Samsung never disappoints. We also enjoy the Samsung free pass!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung tv
on April 20, 2025
Posted by: Tamara
from Somerset, Ohio
I bought my first Samsung smart tv after seeing my daughter's. I now have one in my bedroom and living room. Everyone that has seen it can't believe how beautiful the picture is. From now on I will only buy a Samsung.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Investment
on April 20, 2025
Posted by: Kate
Samsung is the only brand I love. Great investment.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
After only 2 months red line appeared
on April 20, 2025
Posted by: WarrantySuck
[This review was collected as part of a promotion.] After 4 months picture is dark and red, yellow and green lines on the screen
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Hello,
Thank you for purchasing the Samsung DU6900 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US