Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,571 Reviews)
Rating breakdown 1,571 reviews
5 Stars
1,084
4 Stars
263
3 Stars
103
2 Stars
55
1 Star
66
82%of customers recommend this product.
(
314 out of
385)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
My Dream TV
on April 20, 2025
Posted by: Angel88
[This review was collected as part of a promotion.] I’m absolutely obsessed with my Samsung Crystal UHD TV. The picture is so clear that it feels like I’m watching my favorite shows and movies in real life. The sound is amazing. I also love how my Xbox turns in when I turn on my TV. I absolutely love that I can connect my headphones to my TV so that I can watch my paranormal videos without disturbing my loved ones. I can even connect my phone and love that that I can access the internet right from my TV, it’s like a huge computer screen. One more feature I love is the sleep screen when the TV has been inactive for a certain amount of time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv with great features
on April 20, 2025
Posted by: Lcandgx
[This review was collected as part of a promotion.] Super easy to setup. Can access all the features easily and with a push of a button. Sound and picture quality are fantastic. Perfect upgrade. Samsung never disappoints. We also enjoy the Samsung free pass!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung tv
on April 20, 2025
Posted by: Tamara
from Somerset, Ohio
I bought my first Samsung smart tv after seeing my daughter's. I now have one in my bedroom and living room. Everyone that has seen it can't believe how beautiful the picture is. From now on I will only buy a Samsung.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Investment
on April 20, 2025
Posted by: Kate
Samsung is the only brand I love. Great investment.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
After only 2 months red line appeared
on April 20, 2025
Posted by: WarrantySuck
[This review was collected as part of a promotion.] After 4 months picture is dark and red, yellow and green lines on the screen
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Hello,
Thank you for purchasing the Samsung DU6900 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture! At reasonable price.
on April 20, 2025
Posted by: Dougster
[This review was collected as part of a promotion.] Satisfied overall. Only thing that I’d change, make the interface a little easier to navigate!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Dont recommend
on April 20, 2025
Posted by: Abcd
Constant issues all the time. Its cheap for a reason
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Abcd,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Worst tv ever
on April 20, 2025
Posted by: Anonymous
from Secaucus,NJ
Worst tv .. and all my tvs are Samsung . But this one is the slowest and worst ever
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Hector Gomez,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US