Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I’m brand new to Samsung tv products
on May 5, 2025
Posted by: Darrius
[This review was collected as part of a promotion.] This Samsung tv is amazing i came from Roku tv and what an upgrade thanks Samsung for making such a great product looking forward for the bright future ahead.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful pictures and color
on May 5, 2025
Posted by: Joan
from Turner, Maine
My sons bought it for me for Xmas. The tv is great but the remote sucks. You would think a big company like Samsung would make a decent remote. It is so cheaply made and horrible to use.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and features
on May 5, 2025
Posted by: Poohpooh
[This review was collected as part of a promotion.] Love the visual and being able to see everything close .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clarity of the picture
on May 5, 2025
Posted by: Big G
This is the 2nd Samsung TV I have purchased and I just love the picture and dependability of Samsung televisions. Good product..
Written by a customer while visiting Samsung US
Customer Rating
5
2 for the Show
on May 5, 2025
Posted by: Replacements
I'm very happy with the picture quality and the easy remote. I liked it so much I purchased another one!
Written by a customer while visiting Samsung US
Customer Rating
1
This tv sucks. Reuses old parts for the newer tv
on May 5, 2025
Posted by: Aprather
from Gaithersburg, md
I bought the tv in November and by January their was a black line going down the side
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
Aprather,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU9600 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU9600 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very simple to use
on May 5, 2025
Posted by: Greek1
[This review was collected as part of a promotion.] We love our Samsung TV hooks up to Wi-Fi beautifully wirelessly no trouble at all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great picture quality
on May 5, 2025
Posted by: gramdmalove
[This review was collected as part of a promotion.] Like the picture quality but hate that it drops the internet often and the sound is not the greatest. Wish you can move the icons for items used most first.
Value
4
Written by a customer while visiting Samsung US