Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
It's okay
on April 19, 2025
Posted by: Meme
It's okay the volume is low. I really don't like the t.v.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Meme,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet TV
on April 19, 2025
Posted by: AweSam
from Nashville
This TV is sweet! Love the color quality and ease of set up!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Poor remote design
on April 19, 2025
Posted by: RGB3417
Everything about the TV is really good except the remote. You cannot access features like settings easily. It takes several steps just to change things like picture mode or audio inputs.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loved my items and looking forward to many more pr
on April 19, 2025
Posted by: Tiptop
[This review was collected as part of a promotion.] Moving, music just about everything you can do with a tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good buy and a very good picture
on April 19, 2025
Posted by: Happy2See
[This review was collected as part of a promotion.] It is in the master bedroom and is one six Samsungs we have in the house.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has all the apps preset in it programing
on April 19, 2025
Posted by: Ourenjoyment
[This review was collected as part of a promotion.] My grandson plays PlayStation on my TV the sound quality is great . The TV is synced up with my Samsung refrigerator . Love both products would and have recommended both .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Girl
on April 19, 2025
Posted by: Attached
[This review was collected as part of a promotion.] I purchased my fourth Samsung TV a few weeks ago. My first was purchased in 2014 and it is still kicking with no problems! All my TVs are Samsungs, and they work beautifully together on my network as well as independently. They all interface well with Amazon Fire TV to bring me all the channels and shows I want. I also have an OTA antenna on my house which makes all that is good with Samsung much better. At this point I would never even consider another brand. Samsung makes it easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features are great!
on April 19, 2025
Posted by: Pipkin
We bought 3 months ago, Tv has been great, beautiful picture!
Written by a customer while visiting Samsung US