Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Excellent picture quality
on May 5, 2025
Posted by: Benjamin
[This review was collected as part of a promotion.] Amazing picture quality. Easy to use. Easy set up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung TV
on May 5, 2025
Posted by: Katque
[This review was collected as part of a promotion.] I watch a lot of TV and my Samsung is perfect for the value. I needed a smart TV with an excellent picture and it delivers! Great sound, lots of features. which are easy to choose from. Samsung is the only brand for me and my family!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
this product has a beautiful picture
on May 5, 2025
Posted by: Samsung12
[This review was collected as part of a promotion.] this product streams program very well no problems what so ever
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
So far it's hard to tell what to think
on May 5, 2025
Posted by: Jenna1
[This review was collected as part of a promotion.] I only recently purchased this item and so far it seems very overly complicated with so many hard to find features and menus. The picture is clear but navigation is unclear to operate.
Value
3
Response from Samsung USBy Samsung Specialist, May 16, 2025
Jenna1,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on May 5, 2025
Posted by: GMC040
from Hampton, VA
I’m not impressed with the picture quality, my old plasma tv looked a whole lot better.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, May 5, 2025
GMC040,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
So Clear like your There!
on May 5, 2025
Posted by: Johnnybigs
[This review was collected as part of a promotion.] This Tv has such a fantastic picture! It absolutely blows away the unit that I replaced. Get one! That’s all I could say.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great brand
on May 5, 2025
Posted by: Samsong
from Massachusetts
Love my Samsung tv, it’s the only brand my family will buy due to the great quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 5, 2025
Posted by: Cramos520
[This review was collected as part of a promotion.] I am very happy with my new tv. Great quality in picture and sound
Value
5
Written by a customer while visiting Samsung US