Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,564 Reviews)
Rating breakdown 1,564 reviews
5 Stars
1,080
4 Stars
261
3 Stars
103
2 Stars
55
1 Star
65
81%of customers recommend this product.
(
312 out of
383)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Not for me
on April 19, 2025
Posted by: Serg
from Fresno ca
Usually Samsung TVs are really good. This one here is not working very well. Drops me out of apps doesn’t connect to the Wi-Fi and it’s always delayed when you try to push the buttons
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Serg,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great! But...
on April 19, 2025
Posted by: RegR
from Bolingbrook, Il
I bought this TV to replace a smaller Samsung TV. Great product. But, I wish the remote was flat instead of rounded on the back. I can't simply press the buttons while on my nightstand. The remote rolls over. Flat back remotes do not have this issue. Small issue but annoying. Next issue is the menu structure. I only use YouTube TV. It would be nice if this TV simply remained on the most recently used source when powered up. However, every time I turn it on I must go through a series of menus just to pick up where I left off.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on April 19, 2025
Posted by: LinV
This is my first Samsung Smart TV. I can say I'm happy with it. It was easy to set up. I love all the different features it has. The size is perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for Gaming/Streaming.
on April 19, 2025
Posted by: EsotericLad
[This review was collected as part of a promotion.] I use the TV for Gaming and Streaming and so far, no complaints. Crystal clear picture. Vibrant colors. Speakers are ok and have a neat 'follow function' that goes with the action on the screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Non-operative Remote
on April 19, 2025
Posted by: Extremely Disappointed
from Lincoln DE
I was a big fan of Samsung until I purchased this tv a few months ago. I didn't check the box, thinking Samsung made regular remotes. Boy was I wrong. The remote included with this tv has very few buttons and is very difficult to operate. Whoever thought of making a remote like this should have their head examined. Had I checked the box, this tv would have been returned. I am very disappointed with Samsung and I am now stuck with a non-operative remote.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Extremely Disappointed,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
New 65 in tv
on April 19, 2025
Posted by: Dcw7331
[This review was collected as part of a promotion.] It is a great looking TV that does everything that it should.
It could use a 3rd HDMI input and it doesn't have an optic input.
But great tv
It could use a 3rd HDMI input and it doesn't have an optic input.
But great tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty great quality
on April 19, 2025
Posted by: No24nate
[This review was collected as part of a promotion.] It’s pretty good most importantly when I sleep I put a timer it’s always off
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Tv remote
on April 20, 2025
Posted by: Lynn
Navigating the TV remote is horrible and hard to understand
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Lynn,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US