Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I love Samsung
on April 19, 2025
Posted by: Lovedome80
[This review was collected as part of a promotion.] I love Samsung products it’s the only brand I buy for televisions great quality, great price, great features, I home how everything is right there on my Home Screen for easy access…. Too all of my apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great!!
on April 19, 2025
Posted by: LadyC
from Louisiana
This Samsung tv is the bomb; great pictures and clear
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, bad remote
on April 19, 2025
Posted by: Cooper
I bought this a few months ago. The view is fine, but the remote is terrible- can't get it to do voice recognition. The instructions on how to use the remote offered no solution..
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Cooper,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built into the remote. However, the TV does work with Alexa and other voice assistants. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built into the remote. However, the TV does work with Alexa and other voice assistants. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Sound
on April 19, 2025
Posted by: no nickname
The only negative opinion I have is the sound. I have to adjust the sound higher theean I did on my othertv.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to setup
on April 19, 2025
Posted by: BusyMom
from Okeechobee Fl
We are very happy with this tv. Good picture. Easy set up with cable, internet, Netflix & Hulu. As usual, the Samsung remote is very disappointing. Why Samsung makes you go through hundreds of channels with an up/down arrow instead of there being number keys on the remote to simply enter channel number(s) really puzzles me? That is the only reason I took a star away, but I do think it's a big deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tv
on April 19, 2025
Posted by: Television
I hate the remote. I have to buy a Samsung universal remote for this TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 19, 2025
Posted by: Joybehold
I bought several months ago and so far is working just fine and watching is great
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung TV
on April 19, 2025
Posted by: Lovenewsamsung
[This review was collected as part of a promotion.] We bought a new Samsung TV and are very happy with the purchase. I had never set up a new TV before so I want sure what I was getting into but the set up was easy. Really, the TV led me what to do. I scanned in my pre- existing items such as Amazon Prime and Netflix and it was very easy. The remote is easy to use and Samsung displays all the channel options. We are very happy with our purchase and the clarity of the picture is amazing.
Value
5
Written by a customer while visiting Samsung US