Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great features.
on April 19, 2025
Posted by: Shirley101
from Lady Lake, Florida
I absolutely love my Samsung television! I hit the button and its instantly on. Easy set up with tons of features. Samsung is the new choice for this household.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unacceptable TV
on April 19, 2025
Posted by: Cint
from Mid Atlantic region/ MD
I brought this tv the day after thanksgiving last year. Six months later popping and cracking sounds started. Even when changing the channel. The sound goes out. I’ll turn it off wait then turn it back on. Unfortunately I thought I felt it would work as well as my other ones. So I tossed the box. I was unable to return it. I’m stuck with it 😢. Thanks for asking.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Cint,
If you are hearing a loud static or cracking noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
If you are hearing a loud static or cracking noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on April 19, 2025
Posted by: CaliAli
[This review was collected as part of a promotion.] We love our new TV. It’s the perfect size and it’s so easy to use. I love the samsung guide too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It has all of the features but none of them work..
on April 19, 2025
Posted by: Dave
from Hudson valley New York
I bought this TV about 4 months ago I absolutely loved it!!!! 4 months later it just stopped working. I am very disappointed and I will never buy it again.... Hi
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Dave,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV!
on April 19, 2025
Posted by: Love2watchTVinbed
[This review was collected as part of a promotion.] We just upgraded to this tv and we love it! It’s easy to scroll the apps, we stream some channels with ease. The HD quality is outstanding as well. The 65 inch fits perfect in our bedroom.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has a Great picture
on April 19, 2025
Posted by: Mina
I enjoy my new Samsung 50" TV. Sound, picture so cristal clear. can't complaint i just LOVE it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great deal for a great price.
on April 19, 2025
Posted by: TV Guy 60623
Easy to use. Great screen. It is compatible with our current system
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on April 19, 2025
Posted by: Alisha
[This review was collected as part of a promotion.] It has a great picture very vibrant. Great quality
Value
5
Written by a customer while visiting Samsung US