Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great Picture
on April 19, 2025
Posted by: Nancy
We like the tv. Beautiful color and great sound. Easy to hook up. Our only issue is the remote. It doesn't have a talk feature which would be very helpful.
Written by a customer while visiting Samsung US
Customer Rating
5
Great television
on April 19, 2025
Posted by: Nonickname
I purchased my Samsung TV about a month ago, and it is great! It has over 365 free channels on Samsung TV, and it also gets everything on the Internet. It has so many channels that we didn't even have to pay for television service. That saves a lot!
Written by a customer while visiting Samsung US
Customer Rating
5
Switched to Samsung and now I won’t go back
on April 19, 2025
Posted by: New2Samsung
[This review was collected as part of a promotion.] I’ve always gone with another brand when it came to TV’s. Never strayed from that for as far back as I can remember. Didn’t even look at other brands when it came to replacing my TVs. Then one day the business I was working at had gotten in some Samsung TVs and we had been looking to get a new one. Decided to give it a try on a whim - We absolutely love it! Clear picture, great colors, incredibly smooth and crisp. We love to game and are huge movie watchers. It’s perfect for both and it’s affordable, when playing games it runs smooth and keeps up with our gaming. Movies show up clear and even older ones are upscaled to be as crisp as possible. The blacks are deep and dark and the whites are clear and vibrant. Don’t have enough great things to say. Will soon be replacing all of our TV’s to Samsung. New customer for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
50" Class Crystal UHD DU6900
on April 19, 2025
Posted by: RpM1
I have a 65" and a 50" they are the best TV's I have ever had...4k best picture smart TVs connects to everything I watch...I had a 50" LG in the bedroom that lasted only a couple years and the company did nothing to help with it so I bought the 50" Class Crystal UHD DU6900 ,,,the 65" is three time older then the LG was and is still like brand new. I will always own Samsung TV's period.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound problem
on April 19, 2025
Posted by: None
There's something wrong with the sound. The regular channels are fine, but the streaming channels have low volume.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
None,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is the best I’ve ever bought
on April 19, 2025
Posted by: Jloveit
[This review was collected as part of a promotion.] I’m very proud of myself on this buy. I wanted a bigger tv and not only did I get bigger but also better this is one of the Best Buy’s I’ve made ever the picture is clean and it’s like the screen has the picture in the room with you and the volume is awesome I love my Samsung tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 19, 2025
Posted by: Gemmore
I got this as a gift, and loving it. The picture quality is great. It was so easy to set up and now I am watching all my favorite movies and shows.
Written by a customer while visiting Samsung US
Customer Rating
1
Would not recommend this one
on April 19, 2025
Posted by: Steve
from Sarasota, FL
I do like Samsung tvs but I am not happy with this one. It only has 2 hdmi ports no fiber for sound. The sound volume is not consistent, the brightness is dim ( I have mine maxed out)
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Steve,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US