Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
THE COLOR ON TIS TV IS HORIBLE....
on May 7, 2025
Posted by: NONE
I really do not care for this TV and I will not recommend this TV to anyone.....
Response from Samsung USBy Samsung Brand Ambassador, May 8, 2025
NONE,
Thank you for sharing your thoughts on the picture quality of your DU6900 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your thoughts on the picture quality of your DU6900 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Sorryyyyyyyyyyy
on May 7, 2025
Posted by: nothappy
[This review was collected as part of a promotion.] Bought this because the Samsung QLED tv went dark on one side after. 13 months. Not very good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on May 7, 2025
Posted by: Rissa
I like it bought at Christmas works good thank you
Written by a customer while visiting Samsung US
Customer Rating
5
Love my TV
on May 7, 2025
Posted by: Caprichosablue
from Ocala, Florida
Love my TV, nice picture, all the app, free tv shows, perfect size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV EVER!
on May 7, 2025
Posted by: CampColvin
[This review was collected as part of a promotion.] We're a Samsung family all the way. From our TVs, tablets, and phones. The 65" that we purchased is awesome. I love it's individual features, like the nifty Netflix, Disney, etc buttons the remote control. The crystal clear screen resolution. Being able to control the TV with my phone, is kind of the best part. Our remotes get lost often😁.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Software Performance streaming providers
on May 7, 2025
Posted by: rotbericht
Many TVs are the same and hard to compare screen image. However, what stands out for this TV is the quick boot, software interface, and seamless integration with many streaming providers. Setup easy, and basic unpack and run.
Written by a customer while visiting Samsung US
Customer Rating
2
Regrets
on May 6, 2025
Posted by: Glenlivetgrl
The picture is great. That being said, after owning several TCL's over the years, the operating system is not user friendly. I frequently have to login to the channels I watch, it doesn't "save" what I was watching, and it makes weird, very loud alerts. I regret buying it.
Response from Samsung USBy Samsung Brand Ambassador, May 7, 2025
Glenlivetgrl,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on May 6, 2025
Posted by: mrosado29
[This review was collected as part of a promotion.] It's so easy to access everything on my Samsung Galaxy S23 phone, with my TV. I signed into my Samsung Account on the TV and everything was so quick and easy to set up. If I'm watching a movie on my phone, it picks up right where I left off on the TV. There are so many display and audio options to suit your needs. It's very easy to add apps to the screen. I'm very very happy with my TV.
Value
5
Written by a customer while visiting Samsung US