Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,540 Reviews)
Rating breakdown 1,540 reviews
5 Stars
1,061
4 Stars
260
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great value
on April 19, 2025
Posted by: Renee
Love it! Great sound and picture quality. Great price! Samsung is awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I wish this TV would do what the remote does.
on April 19, 2025
Posted by: Frustrated remote user
If you turn the channel quickly, it produces a loud, invasive, unrecognizable sound that can only be adjusted by turning the TV off.
Also, when you turn the TV off using the FiOS remote, it comes back on. Sometimes, the TV will come back on with the channel on, or it could be on standby. Neither is what you want when you turn the TV off and come back and it on.
Also, when you turn the TV off using the FiOS remote, it comes back on. Sometimes, the TV will come back on with the channel on, or it could be on standby. Neither is what you want when you turn the TV off and come back and it on.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Frustrated remote user,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you are using an external device through HDMI, it could cause the auto-on, as Anynet+ is enabled.
Occasionally, connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates.
We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you are using an external device through HDMI, it could cause the auto-on, as Anynet+ is enabled.
Occasionally, connected devices such as game consoles (PS5, Xbox) or cable set-top boxes send a turn-on signal, for example, if they have software updates.
We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on April 19, 2025
Posted by: Rich
Great TV, I love the features. I especially like that it can connect to the internet.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 19, 2025
Posted by: Animal
Have owned a Samsung for many years always had great luck an would not trade for any other type of phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear
on April 19, 2025
Posted by: Manny
I love the clarity of this television. Makes my gaming experience 10 times better than what I previously experienced and at a great price.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture
on April 19, 2025
Posted by: Nancy
We like the tv. Beautiful color and great sound. Easy to hook up. Our only issue is the remote. It doesn't have a talk feature which would be very helpful.
Written by a customer while visiting Samsung US
Customer Rating
5
Great television
on April 19, 2025
Posted by: Nonickname
I purchased my Samsung TV about a month ago, and it is great! It has over 365 free channels on Samsung TV, and it also gets everything on the Internet. It has so many channels that we didn't even have to pay for television service. That saves a lot!
Written by a customer while visiting Samsung US
Customer Rating
5
Switched to Samsung and now I won’t go back
on April 19, 2025
Posted by: New2Samsung
[This review was collected as part of a promotion.] I’ve always gone with another brand when it came to TV’s. Never strayed from that for as far back as I can remember. Didn’t even look at other brands when it came to replacing my TVs. Then one day the business I was working at had gotten in some Samsung TVs and we had been looking to get a new one. Decided to give it a try on a whim - We absolutely love it! Clear picture, great colors, incredibly smooth and crisp. We love to game and are huge movie watchers. It’s perfect for both and it’s affordable, when playing games it runs smooth and keeps up with our gaming. Movies show up clear and even older ones are upscaled to be as crisp as possible. The blacks are deep and dark and the whites are clear and vibrant. Don’t have enough great things to say. Will soon be replacing all of our TV’s to Samsung. New customer for life!
Value
5
Written by a customer while visiting Samsung US