Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,461 Reviews)
Rating breakdown 1,461 reviews
5 Stars
1,006
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Nice TV
on August 20, 2024
Posted by: Flex
from Texas
Beautiful picture and nice interface. The HDMI (ARC) Sound output doesn't work with any receivers so far. Only Bluetooth seems to transfer audio. So far my only complaint.
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, August 21, 2024
Hi Flex,
Thank you for your purchase. When connected to an external device via HDMI, please ensure you have these settings enabled:
1) Set Sound Output to the external speaker by going to Settings > All Settings> Sound > Sound Output.
2) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your purchase. When connected to an external device via HDMI, please ensure you have these settings enabled:
1) Set Sound Output to the external speaker by going to Settings > All Settings> Sound > Sound Output.
2) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
'Crystal' clear picture, and fast response time.
on August 21, 2024
Posted by: DarthLegion
[This review was collected as part of a promotion.] I mainly use this TV for gaming and streaming, with Nice crisp clear Picture, decent sound quality and fast responsiveness from the remote to TV it makes for a excellent monitor.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture and so many apps
on August 25, 2024
Posted by: NancyPants
[This review was collected as part of a promotion.] I upgraded and boy was it worth it. I love my Samsung. It has a quick OS and so many options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 26, 2024
Posted by: Myfavs
[This review was collected as part of a promotion.] We use it for streaming gaming movies and it has great graphics and amazing sound quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Quality Is Mind-blowing
on September 1, 2024
Posted by: ShopKing
[This review was collected as part of a promotion.] I use the TV regularly for sports, TV, gaming, movies and it never ceases to impress.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on September 2, 2024
Posted by: Teachksap
[This review was collected as part of a promotion.] Use mainly fir streaming movies and getting on the web
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Took away and replaced options
on September 5, 2024
Posted by: Bobbyd152
3 weeks in, not a great buy, but well worth the cost. Samsung took away the jack for headphones. Didn't like that at all, having to buy Bluetooth headphones. It is okay, but I don't agree with so much (progress).
Response from Samsung USBy Samsung Advisor, September 5, 2024
Hi Bobbyd152,
We appreciate your feedback on the DU6900 TV. Your TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the DU6900 TV. Your TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Love this tv
on September 11, 2024
Posted by: LivingroomTV
[This review was collected as part of a promotion.] Has great picture and great features. Love this TV.
Value
4
Written by a customer while visiting Samsung US