Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great tv for a great price.
on April 18, 2025
Posted by: KimmieKat
from Shirley, ME
Owned this tv for about 6 months. So far very happy with the quality and ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 18, 2025
Posted by: Maricuca
I’m so very happy with my Samsung TV. Love this smart TV
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Somewhat satisfied
on April 18, 2025
Posted by: Debbie
from Baltimore, Maryland
tI am satisfied with the TV overall, but no matter what we do, the picture is very dark. We have tried EVERYTHING, but no difference noted.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Debbie,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great smart TV!
on April 18, 2025
Posted by: Pandajbl
[This review was collected as part of a promotion.] A friend of mine bought this TV, I was so impressed with the picture quality and how vivid the colors were. Also, like the fact it is a smart TV, too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can’t seem to navigate stations
on April 18, 2025
Posted by: Farygrench
[This review was collected as part of a promotion.] Streaming movies, local news if I can figure out how to find the stations
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Farygrench,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love it especially it comes in with video games
on April 18, 2025
Posted by: KaiKai21
[This review was collected as part of a promotion.] Bought these tv something different but didn’t know it came with video games and more apps more selection more movies and I can watch my live news love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the picture quality
on April 18, 2025
Posted by: hermes
I bought my 75 inch tv last year.Now I have a problem fitting the picture in the frame,It has zoomed out and losing all the edges.What can i do
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful television
on April 18, 2025
Posted by: Kingsnake
[This review was collected as part of a promotion.] When I first thought of purchasing this TV, I never thought about buying such a large one. What a joy it is to have one. I am very happy with this purchase; the clarity, the color and the density of the color is outrageous.
I would certainly recommend this television to anyone!
Thank you for such a great piece of art.
I would certainly recommend this television to anyone!
Thank you for such a great piece of art.
Value
5
Written by a customer while visiting Samsung US