Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
BEST PURCHASE EVER
on April 18, 2025
Posted by: Nikkiparisi
[This review was collected as part of a promotion.] I have always purchased the same size TVs and same brands, I never had a Samsung before and it’s the best purchase I ever made. What the TV has to offer is even beyond just the luxury of it in general! I was actually stunned when I saw all the channel that just come with it. I still am in love with it as much as day 1!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So great I want them on every wall! 🤣
on April 18, 2025
Posted by: Michelle
from Evansville IN
I love everything I hav purchased. If I had more money and less problems, I would buy everything they sell. I know the quality I am getting and I am up and running quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Resolution
on April 18, 2025
Posted by: CorvetteGirl
from Woodstock, Georgia
Beautiful resolution. While I got the 50" for the Living zRoom, I decided to put it in another room and get a Samsung 65" for the Living Room due to distance from seating to the wall mount and based on my eyesight. The 50" is great on the picture and distance but descriptions on headings, cast, etc. are too small for my eyesight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very complicated remote
on April 18, 2025
Posted by: Complicated
[This review was collected as part of a promotion.] Beautiful picture high quality tv with an extremely complicated remote. I purchased a different one but cannot get cc on this tv no matter what. Regret buying this tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly happy with our purchase
on April 18, 2025
Posted by: Brunsintheoven
[This review was collected as part of a promotion.] We exclusively stream in our household. We’ve upgraded our older model Samsung that we used an AppleTV with and have not looked back since.
Shocked & impressed by the amount of content included and apps available to us. The picture is so clear & vibrant! Seriously considering upgrading our son’s tv as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV
on April 18, 2025
Posted by: Chrissy
I bought my TV in November ir December 2024it was working fine the about a month ago it go all these line and making a funny noise so I turned it off the it never went back on si disappointed
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Chrissy,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new tv!
on April 18, 2025
Posted by: Dman86
[This review was collected as part of a promotion.] I love my new tv!! The Samsung free channels are my faves!! I never regret my Samsung purchases from phones to tablet, stereos and tvs! Thanks Samsung for always being a reliable brand!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant Clarity Meets Value-Packed Performance
on April 18, 2025
Posted by: Bfox67
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV sets an exemplary standard for streaming movies and gaming, and has never ceased to impress me. As for streaming, the 4K resolution is exceptional, giving movies like the latest action-packed blockbuster or classical films a breathtaking view regard. Every single piece of content is full of colors, textures and virtually sharp detail, not forgetting the rich, lifelike colors due to Crystal UHD technology.
Value
5
Written by a customer while visiting Samsung US