Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,540 Reviews)
Rating breakdown 1,540 reviews
5 Stars
1,061
4 Stars
260
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Very complicated remote
on April 18, 2025
Posted by: Complicated
[This review was collected as part of a promotion.] Beautiful picture high quality tv with an extremely complicated remote. I purchased a different one but cannot get cc on this tv no matter what. Regret buying this tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly happy with our purchase
on April 18, 2025
Posted by: Brunsintheoven
[This review was collected as part of a promotion.] We exclusively stream in our household. We’ve upgraded our older model Samsung that we used an AppleTV with and have not looked back since.
Shocked & impressed by the amount of content included and apps available to us. The picture is so clear & vibrant! Seriously considering upgrading our son’s tv as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV
on April 18, 2025
Posted by: Chrissy
I bought my TV in November ir December 2024it was working fine the about a month ago it go all these line and making a funny noise so I turned it off the it never went back on si disappointed
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Chrissy,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new tv!
on April 18, 2025
Posted by: Dman86
[This review was collected as part of a promotion.] I love my new tv!! The Samsung free channels are my faves!! I never regret my Samsung purchases from phones to tablet, stereos and tvs! Thanks Samsung for always being a reliable brand!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant Clarity Meets Value-Packed Performance
on April 18, 2025
Posted by: Bfox67
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV sets an exemplary standard for streaming movies and gaming, and has never ceased to impress me. As for streaming, the 4K resolution is exceptional, giving movies like the latest action-packed blockbuster or classical films a breathtaking view regard. Every single piece of content is full of colors, textures and virtually sharp detail, not forgetting the rich, lifelike colors due to Crystal UHD technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for a great price.
on April 18, 2025
Posted by: KimmieKat
from Shirley, ME
Owned this tv for about 6 months. So far very happy with the quality and ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 18, 2025
Posted by: Maricuca
I’m so very happy with my Samsung TV. Love this smart TV
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Somewhat satisfied
on April 18, 2025
Posted by: Debbie
from Baltimore, Maryland
tI am satisfied with the TV overall, but no matter what we do, the picture is very dark. We have tried EVERYTHING, but no difference noted.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
Debbie,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU6900 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US