Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Biggest mistake
on May 17, 2025
Posted by: Rare5055
[This review was collected as part of a promotion.] I had just recently moved out for the very first time, and I was so excited to buy a TV. I had sign up with great strong wifi, made sure to do the right configuration, good tv stand and everything. I'm a huge samsung fan. I own everything samsung, from appliances, samsung s24 ultra, galaxy watch 6, laptop, desktop, earbuds 3 pro, and so much more. But when i bought thus tv I was excited that I owned a samsung tv. I thought it would revolutionize the tv world. Turns out I was completely wrong. And I mean completely wrong. The lag on it is horrible!!!! It refuses to update, and when it updates its in the worst time. I can click the remote to move to specific app or anything. And it would take it a full second or longer to move on. The amount of time I have to unplug and plug it back in to have it stop processing bc it freezes the whole screen and doesn't let me do anything about it unless I unplug it. The worst part it does this infront of my guest and I turned blood red. The humiliation i will never forget!!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, May 19, 2025
Rare5055,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall product
on May 16, 2025
Posted by: GotAgoodTV
[This review was collected as part of a promotion.] I use this TV for streaming and gaming and overall it performs very well. My only issue with it is that it is very prone to glaring.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good picture
on May 15, 2025
Posted by: Tvtony
from Paramus NJ
Like TV a lot only complaint is not ab.e to.navigate well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV overall
on May 15, 2025
Posted by: TexasFireman
[This review was collected as part of a promotion.] A little slow in response rate, but overall great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this tv
on May 15, 2025
Posted by: BWill40
[This review was collected as part of a promotion.] This is by far the best tve that I have had. I've used it for gaming with my PC as well as for my PS5 and it does everything I could hope for. The picture is beautiful and the refresh rate can keep up with even my PC. I would highly recommend this tv to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very slow
on May 14, 2025
Posted by: baybek
[This review was collected as part of a promotion.] This tv has given me lots of issues. It's very slow and has a lot of connectivity problems. It frequently goes to an all black screen in the middle of shows.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 15, 2025
baybek,
We appreciate your feedback on your DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
For further assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate your feedback on your DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
For further assistance, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest picture ever...
on May 14, 2025
Posted by: Tattoo23
[This review was collected as part of a promotion.] The DU6900D Crystal UHD TV has the best picture of any TV i have ever owned. From the vibrant colors to the crisp clean lines of objects on the screen, this is by far the best TV for me. It's great for gaming aswell.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 14, 2025
Posted by: familyroom
[This review was collected as part of a promotion.] This TV has all the features I need. Great interaction with all my streaming services and satellite TV. Plus I can control it from my Samsung phone
Value
5
Written by a customer while visiting Samsung US