Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,540 Reviews)
Rating breakdown 1,540 reviews
5 Stars
1,061
4 Stars
260
3 Stars
103
2 Stars
54
1 Star
62
81%of customers recommend this product.
(
308 out of
378)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Picture quality is just ok
on April 18, 2025
Posted by: 19MJD66
[This review was collected as part of a promotion.] Picture is just ok. Some channels look bad and can be jerky. I don’t like how the menu works. Maybe it will get better after I get used to it.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
19MJD66,
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Woks fine but screen is too dark
on April 18, 2025
Posted by: ShanA
My husband bought it a couple of months ago and it work well. However, the screen is so dark! Hard to see at times and can’t seem to get it to brighten up.
Response from Samsung USBy Samsung Brand Ambassador, April 21, 2025
ShanA,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear you’re not fully satisfied with the brightness of your TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Happy TV Watcher
on April 18, 2025
Posted by: Sassy14slb
The picture is amazing! The color is wonderful! Almost like watching real life thru a window.
Written by a customer while visiting Samsung US
Customer Rating
5
Works well for me.
on April 18, 2025
Posted by: Royboy
TV works very well. Here in Cincinnati, Samsung is the only TV that you can get Charter Comunication / Spectrum without an additional tv box from the internet.
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not great.
on April 18, 2025
Posted by: mpullard
[This review was collected as part of a promotion.] I love the tv, but I am seeing red dots on the screen when watching certain shows.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty good overall
on April 18, 2025
Posted by: Thisbest2025
[This review was collected as part of a promotion.] Love how the tv comes with its own tv channel app. Tv quality looks great and easy to set up
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite brand
on April 18, 2025
Posted by: Mrsjones
[This review was collected as part of a promotion.] Samsung TVs are the best: clear screen, great features, a lot of apps, can control from my phone, and easy setup. All my TVs are Samsung in my home. It makes me feel like I’m in the movies.
I have always been a Samsung fan since high school have had several their phones. I love Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful television
on April 18, 2025
Posted by: Suzy
I absolutely love my tv. Perfect for my room. Everything is larger than life.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US