Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Diving Into the DU6900: My Honest Take on Samsung'
on May 20, 2025
Posted by: Capricorn4u
[This review was collected as part of a promotion.] The Samsung DU6900 Crystal UHD TV (2024) offers a sharp 4K picture with vibrant colors, thanks to its PurColor and HDR support. The Crystal Processor 4K effectively upscales lower-resolution content.
As a 60Hz panel, it handles everyday viewing smoothly, and Motion Xcelerator helps reduce blur. For casual gaming, it performs well, offering a solid experience without being a specialized gaming display.
The Tizen smart TV platform is intuitive and user-friendly, providing easy access to streaming apps and voice assistants. Built-in audio with Object Tracking Sound Lite is surprisingly decent, and Q-Symphony enhances the sound with compatible soundbars.
Connectivity includes Wi-Fi, Bluetooth, and typically two HDMI inputs. Overall, it's a strong value for a 4K TV, delivering a great picture and smart features for general entertainment and casual use.
As a 60Hz panel, it handles everyday viewing smoothly, and Motion Xcelerator helps reduce blur. For casual gaming, it performs well, offering a solid experience without being a specialized gaming display.
The Tizen smart TV platform is intuitive and user-friendly, providing easy access to streaming apps and voice assistants. Built-in audio with Object Tracking Sound Lite is surprisingly decent, and Q-Symphony enhances the sound with compatible soundbars.
Connectivity includes Wi-Fi, Bluetooth, and typically two HDMI inputs. Overall, it's a strong value for a 4K TV, delivering a great picture and smart features for general entertainment and casual use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great seamless integration between devices
on May 20, 2025
Posted by: SoldonSamsung
[This review was collected as part of a promotion.] I chose a samsung tv mainly because I love the integration between all of my samsung devices. It has crystal clear picture and I can control all of my samsung devices via one place with the smart things app. I use the tv for my streaming apps and also to play my Playstation 5 on which by the way has great quality when hooked up to this tv. I highly recommend the samsung brand!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung review
on May 20, 2025
Posted by: Audioooo
[This review was collected as part of a promotion.] The tv is nice but the audio is no good. I like the features included in the tv. I just wish the volume was loud enough to hear anything
Value
2
Response from Samsung USBy Samsung Brand Ambassador, May 21, 2025
Audioooo,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Audio problem
on May 20, 2025
Posted by: Justme
Everything is good with TV, except, during the 5 months owned, the audio doesn't come on about 4-5 times. Called a CSR and she said it must be a glitch. Told me to pull out the plug, wait 30 seconds and plug back in. It did work when instructions was done. Question is why this is happening at all.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 70
on May 20, 2025
Posted by: Samsung70
[This review was collected as part of a promotion.] It does have a great view. It is pretty crystal clear I think it’s a lot better than the previous Samsung that I had.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV, picture and features for the price
on May 20, 2025
Posted by: Brian
from NJ
Good TV, picture and features for the price but, menu system can be designed better
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 20, 2025
Posted by: SERIA
Love it remote easy to function tv clear never no problem thank u
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tv
on May 20, 2025
Posted by: Samsung
from Willoughby Ohio
I have always been a fan of Samsung televisions because they work for a long period of time and also the picture is perfect for gaming movies etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US