Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,165 Reviews)
Rating breakdown 2,165 reviews
5 Stars
1,474
4 Stars
352
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
511 out of
637)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Crystal makes it looks better the before
on March 26, 2025
Posted by: KingWooZ
[This review was collected as part of a promotion.] Wish is was a smart TV the new ones. Where I can add my camera and do other things. Seems like a flat screen TV regular to me. Nice view but not smart got the add stuff to it. Maybe I got the older version. Still the old TV play games and watch movies with DVD blue ray player.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The TV great
on March 26, 2025
Posted by: Jay0230
[This review was collected as part of a promotion.] TV great bit I have to keep resting about every hour due to the apps freezing up
Value
3
Response from Samsung USBy Samsung Brand Ambassador, March 27, 2025
Jay0230,
Thank you for letting us know about the issues you are having with apps freezing on your DU6900 TV.
First, let's ensure you are running the latest Firmware Update. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
Next, I recommend ensuring your favorite apps are up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the desired app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on the app and then select “Reinstall.”
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for letting us know about the issues you are having with apps freezing on your DU6900 TV.
First, let's ensure you are running the latest Firmware Update. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
Next, I recommend ensuring your favorite apps are up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the desired app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on the app and then select “Reinstall.”
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tvs are the best!
on March 26, 2025
Posted by: Eroksizzle
[This review was collected as part of a promotion.] We have a Samsung tv in every room of the house, as well as my mother's house. I wouldn't purchase another brand of television or monitor.
Definitely worth the price.
Definitely worth the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing but samsung.
on March 27, 2025
Posted by: MACKY0202
[This review was collected as part of a promotion.] I have had many TV brands over the decades but for the past one, I have only bought Samsung and referred them to family and friends. Picture quality, easy setup with connectivity across many different bluetooth platforms, I will not buy anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The television has great features
on March 27, 2025
Posted by: SammyJ
[This review was collected as part of a promotion.] It was easy to learn how to work everything. I think there’s more to know, but I keep learning as I use it. I love the picture is nice and clear. Thanks for such a great product..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Need Update
on March 27, 2025
Posted by: James
Very nice, and not so difficult to set-up. Clear, clean and high definition. Best Samsung ever.
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new Samsung tv!!
on March 27, 2025
Posted by: Samsung4Life
[This review was collected as part of a promotion.] Beautiful!! Amazing crystal clear picture. Love the features it's nice to have one cord in the wall no more many cords for roku ect. And love that it's a Samsung iv always been a fan. All my phones have been Samsung and my watch and galaxy book. So it's nice to have smartthings on my tv to connect with all of my devices!! Good job Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my samsung tv
on March 28, 2025
Posted by: Shurashops
[This review was collected as part of a promotion.] Great screen and easy use Apps. Will buy 1 for bedroom.
Value
5
Written by a customer while visiting Samsung US