Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great Picture!!
on June 5, 2025
Posted by: Karra
Love this TV. Had other comparable brands that aren’t close in quality.
The only thing I don’t care for is the tiny remote. Wish it was a bit bigger & buttons were larger.
The only thing I don’t care for is the tiny remote. Wish it was a bit bigger & buttons were larger.
Written by a customer while visiting Samsung US
Customer Rating
3
Nice TV
on June 5, 2025
Posted by: Suboo
The TV is nice. The remote is awful! It’s kind of confusing trying to manage all of the programs
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Suboo,
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your review of the DU6900 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Inconsistency
on June 5, 2025
Posted by: Roomers
Inconsistent programming, terrible remote for volume. Would not buy Samsung again.
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Roomers,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Big screen
on June 5, 2025
Posted by: Shasha
from California
Not happy sound goes louder and then lower dissatisfied
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Response from Samsung USBy Samsung Brand Ambassador, June 5, 2025
Shasha,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV!
on June 5, 2025
Posted by: Lulu
Beautiful picture! Color is excellent, many choices to pick from in settings!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
65" Smart 4K
on June 5, 2025
Posted by: Grampap44
[This review was collected as part of a promotion.] Using TV off an external antenna, and picture is super.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hate the unit defaults to conservative news!
on June 5, 2025
Posted by: none
Love the new Samsung. It was a gift from my daugher.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome tv
on June 5, 2025
Posted by: Raiderpooh
[This review was collected as part of a promotion.] This Samsung tv is awesome. The visual is very detailed, making the color pop.
I’m really enjoy watching movies, like I’m in the theater.
I’m really enjoy watching movies, like I’m in the theater.
Value
5
Written by a customer while visiting Samsung US