Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Mint (AT&T)
Average customer rating
4.8 out of 5
4.8
(3,973 Reviews)
Open Ratings Snapshot
Rating breakdown 3,973 reviews
5 Stars
3,332
4 Stars
514
3 Stars
71
2 Stars
25
1 Star
31
83%of customers recommend this product. 
(
118 out of 143
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25+ 256GB - Mint (AT&T)
Customer Rating
2 out of 5
2
Not worth the upgrade.
on August 14, 2025
Posted by: Julio T
from Berwyn, IL
Expertise:Intermediate
Verified Purchase:Yes
I absolutely hated the constant push for you to use the AI features that no one asked for. The phone did not feel like an upgrade spec wise either.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 14, 2025
Hey there Julio T, we appreciate your feedback on your Samsung Galaxy S25+. We know that getting a new device can take time to align the settings and features to your preferences. We have provided a link to the complete manual to your device to help you disable any features you are not finding you need in your daily usage. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this
on August 16, 2025
Posted by: 0n3L0v3
[This review was collected as part of a promotion.] Even though I am new to AI I have got to admit this device of mine is by far much more enjoyable and definitely
Different from any other device that I i've had in the past.I enjoy playing my games. I love this new device of mine. I'm still getting to learn everything new that is accessible with my new phone.
Thank you.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung has the right ideas
on August 18, 2025
Posted by: Bufferino
[This review was collected as part of a promotion.] For having a flip to a no. Flip phone I do recommend the new 25's. Super fast. Battery lasts awhile (as long as your not on 100 apps at a time like I am at times) AI feature is easily accessible and user friendly. Love the cameras! I took my son's senior photos with it and they came out amazing.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Coming from s23 ultra
on August 24, 2025
Posted by: Buknudk
[This review was collected as part of a promotion.] S25 plus is lighter than s23 ultra. I honestly don't see notable improvements in performance though. I would have probably kept my old phone, had it not broken
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
dont purchase
on August 27, 2025
Posted by: pg112782
from Massachusetts
Expertise:Expert
This is the worst phone Samsung has produced. extremely buggy and slow. nothing works as it should. my touch screen just doesn't work at times most websites won't load the first time. it takes screen shots while being off all the time. the battery barely last 8hrs. I appreciate the side bars, but they have gone way to far you can't swipe across any part of the screen without one of the many side bars opening up. the connectivity via blue tooth is very spotty loose connection constantly. every call that is not in my phone list comes up a "possible spam". Buyer beware this phone is not worth the money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 27, 2025
Hi there Pg112782, thank you for your feedback on your Samsung Galaxy S25+. We understand how valuable your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing. We have provided links to a few articles to help you troubleshoot the speed, battery life, and Bluetooth connection of your device. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if these experiences continue with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super fast , responsive!
on September 1, 2025
Posted by: Zman85
[This review was collected as part of a promotion.] The Galaxy S25 Plus nails the sweet spot—big, vivid screen, strong battery, sober yet refined design, flagship-level performance, and intelligent AI tools—all backed by unmatched long-term updates. It doesn’t blaze new trails, but it perfects the trail you're already on. The galaxy AI is awesome!
If you're looking for a phone that's powerful, dependable, and lasts—you can confidently bet on it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good phone
on September 15, 2025
Posted by: Bamsgurl
[This review was collected as part of a promotion.] Easy to use but an excessive amount of ads that I have tried repeatedly to block. Each morning there is a black pendulum that is followed by ads.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 18, 2025
Hey there Bamsgurl, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25+. We are happy to hear that you are finding this device to be easy to use, and are overall pleased with the features. We have provided a link to an article to help you with the pop-up ads you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
i like it
on September 16, 2025
Posted by: rettapooh
[This review was collected as part of a promotion.] its a great phone it takes great pictures no issues
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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