Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Mint (AT&T)
Average customer rating
4.8
(5,949 Reviews)
Rating breakdown 5,949 reviews
5 Stars
4,914
4 Stars
837
3 Stars
122
2 Stars
36
1 Star
40
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Galaxy S25+ 256GB - Mint (AT&T)
Customer Rating
1
Do not buy this.
on February 10, 2025
Posted by: Pots
Expertise:Expert
Let's start with what this isn't: in no way is it an upgrade from its predecessor. It isn't even an upgrade from its predecessor's predecessor.
In it at least one way, it's a massive downgrade. For some reason the ability to customize individual app notification sounds has been removed from the OS. If the apps themselves had this feature built in this wouldn't be an issue, but few of them do. As a result, the default system notification sound is the notification sound for everything. Want to make sure the app that tells you when your prescription is ready at the pharmacy sounds different from the one that tells you your laundry is done, because some things are more important than others? You can't. Everything sounds the same.
Making matters worse, when I transferred the settings from my old phone, all of my custom notification sounds were removed. Not replaced with the system notification sound, removed entirely. Replaced with silence. Every single app I set up a custom notification sound for now has no notification sound.
and of course there's no way to set one up anymore.
and of course there's no way to set one up anymore.
I don't know if this was something Google decided to do with Android 15, or if it's something Samsung decided to do with One UI. If Samsung did it and they don't fix it, this is my last Samsung phone, ever. If Google did it, then I'm done with android. This is an enormous step backward in usability, and I can't believe somebody thought it was a good idea.
Don't buy this phone. In fact, it's probably best not to buy any phone with One UI 7 or Android 15. Find a nice used phone or an older model instead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Pots, thank you for your feedback on your new Samsung Galaxy S25+. We understand that upgrading to a new device can come with a learning curve and cause frustration as you work towards aligning the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery. We have also shared a link below to the Samsung Support Team to help you one on one in aligning the settings to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Passes The Test
on February 10, 2025
Posted by: Momlife
[This review was collected as part of a promotion.] I love my new phone. It is everything I need and more. It is very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great graphics
on February 10, 2025
Posted by: Taniac
[This review was collected as part of a promotion.] I love how the AI works. Evening is so seamless. Great screen size. Keyboard is easier to type with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy!!
on February 10, 2025
Posted by: Missouri Miss
For now I'm giving a low approval because I can find no way to copy and paste photographs. Also, the dictation is very tedious to do because you have to go back and forth between two apps. Had I known this I would have never purchased a Samsung phone. I have other Samsung products and I'm very happy with them but not with this product.
Response from Samsung USBy R&R Team, February 11, 2025
Hey Missouri Miss, thank you for sharing your experience with your Samsung Galaxy S25+ with us. We understand that the update to One UI7 can take some adjustment time to learn the changes in the functionality. We have provided a link to the full device manual to help you with this discovery. We have also shared a link to the Samsung Support Team to help answer any questions and ensure you have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So fast it hurts
on February 9, 2025
Posted by: DantheMan
[This review was collected as part of a promotion.] This has seamless action across apps. I have more time in the day because I'm no longer waiting for my phone to load!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the now brief
on February 9, 2025
Posted by: Lala21
[This review was collected as part of a promotion.] Love the now brief. I read it once in the am over my morning coffee and once again before I go to sleep. The camera is AMAZING too!!! Anyone that says iPhones are better hasn't had a new Galaxy S25 +!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I have ever bought.
on February 9, 2025
Posted by: Tommygamerboy1
[This review was collected as part of a promotion.] There isn't a phone available better than this. It downloads everything in the blink of an eye. I can switch from app to app instantly. They really have out done themselves with this phone. I think my favorite part is how long the battery last and it charges so fast. Your not waiting an 15 mins and it's almost a full charge. I love it I'm a Samsung customer for life now!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seamless Transitions and Ai integration!
on February 9, 2025
Posted by: Crossede
[This review was collected as part of a promotion.] Experiencing seamless transitions between apps and features enhances mobile productivity. The integrated AI anticipates needs, creating a truly personalized experience. This device elevates daily tasks with its intelligent assistance. It's remarkable how smoothly everything operates, making even complex operations feel effortless. This level of performance sets a new standard for mobile technology.
Value
5
Written by a customer while visiting Samsung US