Best Buy - Samsung - Galaxy S25+ 256GB - Mint (AT&T) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25+ 256GB - Mint (AT&T)

Average customer rating

4.8

(3,964 Reviews)

Rating breakdown 3,964 reviews

5 Stars

3,325

4 Stars

512

3 Stars

2 Stars

1 Star

82%of customers recommend this product.

(

115 out of 140

)

Best Buy Privacy Policy

Customer Reviews for Samsung - Galaxy S25+ 256GB - Mint (AT&T)

Customer Rating

Great phone

on July 7, 2025

Posted by: Anonymous

[This review was collected as part of a promotion.] I love my new phone. I have always been a Samsung Galaxy fan and I love my S25+. It has more storage space than my S21 had and the processing is so much faster. The camera awesome as well as the effects and the editing capabilities when using the camera and editing and combining pictures and videos. You can even put music and create a reel. The sound is good also. The screen is sharp. I am definitely happy I purchase the S25+.

Value

Written by a customer while visiting Samsung US

Customer Rating

Bummed galaxy owner

on July 12, 2025

Posted by: Fozzy

Really bummed you kept out the blue tooth s pen. Shouldn't matter if it cuts down on cost or if some users dont use it. That was a big feature of the phone and just to have that feature put it in it own category for the phone. Very disappointed and probably will wait now on a new one. Bring it back!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Quality is 💯

on February 25, 2025

Posted by: Peteypablo

This is one of the best phones I ever owned and recommend it to anyone

Written by a customer while visiting Samsung US

Customer Rating

Junk

on April 8, 2025

Posted by: Disenchanted

Keeps dropping calls, calls over a minute will be dropped randomly. Turning phone in and canceling service for a dependable phone. 17 tries to pay a bill, 6 calls to customer support, 7 calls to Verizon and still not resolved. Over it.

Response from Samsung USBy R&R Team, April 9, 2025

Hi there Disenchanted, thank you for your feedback on your Samsung Galaxy S25+. We understand how important your phone calls are to you every day, and we would love to help you with this experience in any way we can. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to assist you further. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Love the feel

on February 18, 2025

Posted by: Rem567

[This review was collected as part of a promotion.] The look and feel of the galaxy s25+ is truly amazing. I upgraded for my mom from my s22+ and shes obsessed with it. She loves the seamless action across apps and she loves that she gets daily now brief on her phone.

Value

Written by a customer while visiting Samsung US

Customer Rating

Do not buy this.

on February 10, 2025

Posted by: Pots

Expertise:Expert

Let's start with what this isn't: in no way is it an upgrade from its predecessor. It isn't even an upgrade from its predecessor's predecessor.

In it at least one way, it's a massive downgrade. For some reason the ability to customize individual app notification sounds has been removed from the OS. If the apps themselves had this feature built in this wouldn't be an issue, but few of them do. As a result, the default system notification sound is the notification sound for everything. Want to make sure the app that tells you when your prescription is ready at the pharmacy sounds different from the one that tells you your laundry is done, because some things are more important than others? You can't. Everything sounds the same.

Making matters worse, when I transferred the settings from my old phone, all of my custom notification sounds were removed. Not replaced with the system notification sound, removed entirely. Replaced with silence. Every single app I set up a custom notification sound for now has no notification sound.
and of course there's no way to set one up anymore.

I don't know if this was something Google decided to do with Android 15, or if it's something Samsung decided to do with One UI. If Samsung did it and they don't fix it, this is my last Samsung phone, ever. If Google did it, then I'm done with android. This is an enormous step backward in usability, and I can't believe somebody thought it was a good idea.

Don't buy this phone. In fact, it's probably best not to buy any phone with One UI 7 or Android 15. Find a nice used phone or an older model instead.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, February 10, 2025

Hi there Pots, thank you for your feedback on your new Samsung Galaxy S25+. We understand that upgrading to a new device can come with a learning curve and cause frustration as you work towards aligning the settings to your preferences. We have provided a link to the full device manual to assist you with this discovery. We have also shared a link below to the Samsung Support Team to help you one on one in aligning the settings to your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Trash

on September 28, 2025

Posted by: I hate this phone

from Doesn't matter

Expertise:Expert

Worst phone I've ever bought! Do not buy! Pure trash! A brick is more functional than this phone

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, September 29, 2025

Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25+. We know how disappointing it can be when your device is not operating as intended or expected. Without knowing the specific features that are causing frustration for you, we have provided a link to the Samsung Support Team. These experts can offer assistance directly through chat to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Pro

on April 29, 2025

Posted by: Snoop

Happy with app that i sm able to upgrade my phone!

Response from Samsung USBy R&R Team, April 30, 2025

Hi Snoop, we appreciate your feedback on your Samsung Galaxy S25+. We are thrilled to hear how pleased you are with the usage of your device, and that you are so pleased with your upgrade. We hope you'll reach out to us again in the future any time you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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