Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Silver Shadow (AT&T)
Average customer rating
4.8 out of 5
4.8
(4,030 Reviews)
Open Ratings Snapshot
Rating breakdown 4,030 reviews
5 Stars
3,375
4 Stars
524
3 Stars
73
2 Stars
25
1 Star
33
86%of customers recommend this product. 
(
161 out of 188
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25+ 256GB - Silver Shadow (AT&T)
Customer Rating
5 out of 5
5
Rick
on January 16, 2026
Posted by: Rick L
from MA
Expertise:Intermediate
Verified Purchase:Yes
Like my new galaxy s25+ phone.Big impovemet in screen clarity and speed from my galaxy A14 5G.
Purchased 2 for myself and wife as Christmas gifts for ourself.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 28, 2026
Hey Rick L, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are seeing such an improvement to your new device from your previous phones. We have shared a link to the full manual for your device to help you maximize your experience and discover all of the amazing capabilities of your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on February 22, 2026
Posted by: Zeke
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
Great upgrade to the S22+! Battery life is the biggest win on this phone for me. While it is faster all around, the battery improvements are very noticeable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Zeke, thank you for your feedback on your Samsung Galaxy S25+. We are thrilled to hear that you are so pleased with upgraded features and capabilities of your new device from your previous device. We have shared a link to the complete manual to help you fully discover the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Defective device
on March 18, 2025
Posted by: Doozy
I bought this over a month ago and I'm not very happy with it. When I try to take or make calls over the speaker the person at the other end can't hear anything. It comes out as garbled noise
Response from Samsung USBy R&R Team, March 18, 2025
Hi Doozy, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We would love to help you with the experience you mention with the audio during your phone calls. We have provided a link below to a troubleshooting guide to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My samsung S25+ phone
on July 11, 2025
Posted by: Papasung62
[This review was collected as part of a promotion.] I do not use all the features this phone has, because it to many to list. The camera is amazing! I think it is the best feature. It's fast for web browsing and the storage is more than enough for anyone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on September 16, 2025
Posted by: MayorJB
[This review was collected as part of a promotion.] I got the Samsung Galaxy s25 plus to replace my Galaxy S10 and really like the phone and the new upgrades
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not the Samsung of Old
on September 23, 2025
Posted by: S25Owner
[This review was collected as part of a promotion.] I use my phone for both work and personal use. I've had Samsungs before, namly the original S, S3, S7, S8, S20+ 5G, and now the S25+. My S20+ still works and love the interface on there but it is no longer supported so for a brief moment I tried the Pixel Fold. Had a lot of hardware issues with that phone so I went back to Samsung.
The S25+ is what I chose to match what I had before, just the new model. The hardware is superb! Extremely quick and the fingerprint reader is quick too. The cameras with the Galaxy AI features work well, especially the processing on the 30x zoom.
Where this model falls short is One UI 7.0/8.0. the software is a step backwards and has less flexibility and function from the One UI on the S20+. The most annoying item is the notification menu and controls. I switched the setting to Together mode to make it closer to Android philosophy, in general. However, the large bubbles, the controls I cannot remove, and the way it stacks notifications is annoying and less functional than any other Android phone I have used. For example, if Gmail has multiple emails, I am forced to click the stack, then click the specific email I want, and then it will open that email. Rather than before, where I could click the whole stack to open Gmail and review them all in the Gmail app OR expand the notification and select the email to open or preview. It is a small thing that requires an extra tap now that over the course of the day is noticable.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 24, 2025
Hey there S25Owner, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We know that upgrading to a new device where the software has been changed can come with a learning curve, and cause frustration as your usage has changed. We have provided a link to the complete manual for your device to help you best align the settings and usage to your preferences. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on September 24, 2025
Posted by: Del Mar
from California
Expertise:Intermediate
Verified Purchase:Yes
This phone is fantastic so far 👏 Had a mid tier phone for the past 3 years and moved up to Galaxy S25+, and so glad I did 💯
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing device
on October 13, 2025
Posted by: SamsungFan4Life
[This review was collected as part of a promotion.] I have only good things to say about this device, from the amazing battery life to the useful Galaxy AI. This is by far the best device I have ever owned.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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