Customer reviews from Samsung US
Samsung - Galaxy S25+ 256GB - Silver Shadow (AT&T)
Average customer rating
4.8
(4,010 Reviews)
Rating breakdown 4,010 reviews
5 Stars
3,361
4 Stars
519
3 Stars
73
2 Stars
25
1 Star
32
85%of customers recommend this product.
(
150 out of
177)
Customer Reviews for Samsung - Galaxy S25+ 256GB - Silver Shadow (AT&T)
Customer Rating
4
Internet lags
on July 15, 2025
Posted by: NeedmyPhoneMAN
[This review was collected as part of a promotion.] Since the system update and AI was installed, my internet lags in certain areas of my home, and, doesn't connect at all in certain facilities outside of my home.
Value
4
Response from Samsung USBy R&R Team, July 15, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We would love to help you troubleshoot the features of your device that have changed since your most recent update. We have provided links to a few articles to help you with the speed and processing of your device, as well as the connection of your device. We have also provided a link to the Samsung Support Team to assist you if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome new phone
on July 15, 2025
Posted by: Goldilocks
[This review was collected as part of a promotion.] This is the first new ohone i have gottem in about 8 years. I love all of the new features. The new Galaxy AI is great for everyday use and definitely rivals other AI models.
I use my phone mostly for work and home. I do alot of schedule coordination and I am always on the go. I use many audio book platforms as well as other audio and video streaming services and this phone can handle them all. Im glad I went with the plus because it is the perfect size.
-Goldilocks :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a great features
on July 15, 2025
Posted by: Starlord
[This review was collected as part of a promotion.] The phone is fantastic. It has a great camera, it's quick and reliable, and the battery lasts all day even with my routines and AoD on all day. The Galaxy AI is awesome for photo editing and editing my texts. I will spell and grammar check this before I finish.
The only downfall is the Samsung Wallet will not verify my cards, but using Google Pay works every time. Also, the S Pen being an Ultra-only feature is kind of lame.
Overall, so far I love my S25+.
Value
4
Response from Samsung USBy R&R Team, July 15, 2025
Hey there Starlord, we appreciate your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are overall pleased with the usage of your new device, and found it so fun to use as a camera and for a range of other daily tasks. We have provided a link to an article to help you with the features of Samsung Pay. We have also provided a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Commonly asked questions about Samsung Pay
https://www.samsung.com/us/support/answer/ANS00080583/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Commonly asked questions about Samsung Pay
https://www.samsung.com/us/support/answer/ANS00080583/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Impressed but confused
on July 16, 2025
Posted by: Inochidesu
[This review was collected as part of a promotion.] I have been a long time Samsung phone user, however I do not upgrade often. It has been a while since I needed to get a new phone and am finding myself delighted with all the new features and especially the Galaxy AI integration which did not exist with my last model. The phone feels powerful, seems more reliable for connectivity than the fruity named phones my family has, lives up to expectations with battery life and overall quality, and does not seem to have any issues with overheating.
What confuses me is all the reviews which claim the "Samsung One UI" is "bulky" or "confusing" leading to "many customers being dissatisfied" and that samsung comes "preloaded with a ton of app bloat".
My last phone was a good few android generations behind. The Samsung apps were still a part of things and I found that they used to be more invasive and problematic in old generations than this one. As for the One UI.. well I have to say I am enjoying it. It seems pretty intuitive compared to the norm I have been working with. Maybe those opinions come from people who have zero experience with android phones as a whole, but I have had absolutely no issue adjusting. In fact I think this is likely the most streamlined I have ever seen an android UI.
Ultimately I am extremely happy with this purchase. So many cool things that are new for me and I definitely look forward to the next many years with this phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Dani
from Suitland, MD
Expertise:Expert
Verified Purchase:Yes
Love the style and color and such a good size for me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product!
on July 16, 2025
Posted by: Beaterson
[This review was collected as part of a promotion.] This is an AI Android with several features which everyone looked for. I am so proud of my Galaxy S25 AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23+ to S25+
on July 16, 2025
Posted by: Chacon101
[This review was collected as part of a promotion.] Galaxy AI is a plus and I have been using my phone for research and gaming. So far, thr battery has been good and the added features of built in Galaxy AI makes things more convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great! I love the AI assistant.
on July 16, 2025
Posted by: Love2walk
[This review was collected as part of a promotion.] I've been taking great nature pics on walks with my dog. The camera also takes great action shots. Portrait mode makes even my selfies look awesome.
I really like the Galaxy AI feature, which surprised me, but this one has been surprisingly fun to use.
I really like the Galaxy AI feature, which surprised me, but this one has been surprisingly fun to use.
Value
5
Written by a customer while visiting Samsung US